Hi Mykalsson,

There seems to be problem with the LCD screen on your computer to confirm we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.

1. Turn of the computer.
2. Press and hold down the ‘D’ key on the keyboard and press the Power button.
3. You will see different colors on the LCD screen. Please check if the vertical or horizontal lines are appearing on the screen.

If you see the lines appearing on the screen while the LCD bist is running you will have to replace the LCD.

Also, connect the laptop to an external monitor or display to check if issue reoccurs.

i ran the lcd bist and the lines appeared on all the colors except for white because the lines dont show up on a white background for some reason. So if i need my lcd replaced will my warranty cover it? I bought this laptop less than a year ago. 

Hi Mykalsson,

You will need to replace the LCD screen on the system. Please reply us with system service tag, Name and your contact details so that we could check and assist you. To send a private message, click on my name and select ‘Send private message’.

I still need to replace the screen, could someone help me with that?

I have the same problem.  How do I contact Dell to see what can be done?

Hi DHOLDEN3845,

You have posted on a very old thread that is locked for editing.

Kindly make a new post. Write a detailed description of the issue and include the exact system model.