And if this is the case, why would they not want to compensate someone for the issue?

EllaAsbury

Dell does not compensate  customers for orders that are delayed.  It's in the agreement you signed and I'm trying to find it for you to see, (not YOUR agreement) but the phrasing in their contracts..... in case my word isn't enough for you?  

I understand what your saying but that's their policy.

Z.

1) Stay calm! Reps are real people, and they react to anger just as much as you. Talk in a calm voice, but express you problem by telling them your problem.

2) Give them a reason why your so unsatisfied with the delay. If you have bought from Dell before, let them know that, it tells them that you are a loyal customer, and you want to return.

3) Explain to them that this problem or delay is not by your fault (with most cases it is not) and that you feel you should have some sort of compensation for the delay.

4) Ask the rep for options on compensation. If you orderd a bag, in most cases the rep will offer you that for free. If you feel that is not enough tell them that, and in most cases they may offer more, or something else instead

5) Never demand anything! This will show the rep that you are just angry and not just a unsatisfied customer.

I know these tips are pretty simple and most people know them, but it may help some of you out there. Dell is having so many problems that I am surprised that they are still in business!!

Dell offers great products, but they really need to get more organized!

Best of luck!!!

3) Explain to them that this problem or delay is not by your fault (with most cases it is not) and that you feel you should have some sort of compensation for the delay.

According to the terms and conditions of your purchase agreement, Dell does not offer compensation for part delays or time lost.  Please review the following excerpt from our Consumer Terms of Sale

Limitation of Liability. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE (order delayed), LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY.

I trust this information is helpful. If you still need assistance,  I am happy to forward your concerns to a customer service representative supporting your area.

technobuffaloarnold

If you know off the bat that what you are asking for is against policy, why are you telling people to ask for compensation anyway?  You need to stop having people ask of Dell that which is against their policy. You are not helping the customer.  When the rep says NO, all you have succeeded in doing is frustrating the customer more.

It's like your playing a game with them, your object, to get FREE things from Dell.  You need to adhere to Dell's policy's when giving directions.  I don't want to repeat myself.

Z

That 's what I was told by a tech from Unisys.

Understood, but Unisys cannot know our policies. We simply pay them to install parts.