Refund for 3 Year Warranty

Question

Last Friday a dell representative called from the number (800)847-4084 and told me about the 3 year warranty on my computer, and he said it's provided when I purchase the computer. But later I found that dell sell&service took $239 from my account. When I call back to dell ,they just past me from departments to departments, and still cannot help me with returning the money. I don't need the warranty and need a refund of the amount. How can I get help except for calling them. Also does anyone else think dell customer service , they seems just want to sent you to another department.

zbestwun2001 · Answer

Jinzhou0311

Please take notice that cross posting is frown upon in this forum. It's one user HELPING another, not sharing war stories. There are other places, if that is what you want, that you can do this. Please respect the TOU of this forum.

Dell computers come with a ONE year warranty, parts and labor when you buy it. Unless you request an extended warranty, one year is all you get. Not knowing how you ordered your system and when you ordered it I would like to know? Is this a recent purchase?

Z........................

technobuffaloar · Answer

Dell can not refund warranty unless customer care give gave you an exception. I bought an 1 year premium extended warranty for the problems I'm with my Dell XPS 8700 and customer care told me that as a compensation for all the problems I'm having they gave me a discount. So far the warranty is better than basic. I advise any that wants to buy a Dell computer or even extending their warranty purchase the premium support.

zbestwun2001 · Answer

technobuffaloarnold

Premium Support adds coverage to software. It doesn't give you any better onsite tech support, that remains the same. It you have an extended warranty you have the same coverage on your hardware as those that choose to get Premium Support.

Z.................

Customer Care

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