Hi iFarahz7,

Welcome to Dell Community Forum.

Try resetting defaults by entering the BIOS/System Setup screen.

Tap F2 continuously at startup. Once in the System Setup, tap F9 to load defaults and then F10 to save and exit.

Please keep us posted on the results.

Thanks and regards.
Babita S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

Dear Babita, 

Thank you for your reply. I did as you instructed and below is what came up next. Could you advice me on what's best to do next? 

Thanks. 

Hi iFarahz7,

Thank you for your reply.

This error usually occurs when the hard drive is not detected by the system and it attempts to boot from the NIC.

Try booting to the System Setup screen again by tapping F2. Check if the hard drive is listed. Also check boot options.

Additionally, run hardware diagnostics. Click on this link for steps: http://dell.to/Ohu88J

For hard drive issues, click on this link for more information: http://dell.to/1l48TEW

Keep us posted on the results.

Thanks and regards.
Babita S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

Hi iFarahz7,

Thank you for your reply.

You may have to re-seat the hard drive. We can provide you with a link to the manual which has instructions for doing so. However, the Inspiron 14z has several variants and we need to know the complete system model name of your computer so that we can provide the correct manual link for your system.

If you do not know the complete model name, please provide system service tag # alongwith registered system owner's name so that we can determine the same. Send these details through private message only.

Thanks and regards.
Babita S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

Would I lose my documents if I reset my hard drive?

Hi iFarahz7,

Thank you for your reply.

Reseating the hard drive physically will not result in you losing data. However, if the hard drive has already failed, then data on the computer would already have been lost.

Try the step mentioned and see if the hard drive gets detected. Keep us posted on the results.

Thanks and regards.
Babita S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

Okay thanks. Just sent you a private message for the laptop's model name

I have an Inspiron 14z 5423 and I received this exact error message on 4 different occasions. My machine was under warranty and each time, Dell ended up replacing my hard drive. When I received the message again, the 5th time, I complained - a lot - and they eventually replaced my laptop with a refurbished one. I've had the replacement since March of 2014. Last month, December, 2014, I received the same error message again on the refurbished laptop. Again, Dells answer was to replace the hard drive. Twenty four days later, it happened again. The service tech just left my house and, if you count the original hard drive, I'm currently on my 3 rd hard drive in my 2nd computer. I've loaded my software on about 9 or 10 different hard drives. I'm becoming an expert at backups.

My point is, this is not a hard drive problem. It can't be! Dell customer support just does whatever comes easiest or fastest to get you off the phone. This must be a common problem but since they apparently have no way of comparing service calls and apparently don't communicate, they don't know it and don't care. After all, they have already deposited our money.

Can you tell me how you ended up solving your problem since I'm apparently going to have to figure this out myself. All help appreciated.

Terry Whitaker

And here I go again....

After sending the laptop in to the factory, it worked perfectly for about 3months. Now it's doing the exact same thing again. Same error messages and will not boot. I can guarantee that Dell will replace the hard drive when I call them. If I can get it to work just long enough to find a new laptop....other than a Dell, I think I'll be happy. Just sick of trying to tell them that loosing this many hard drives in the same computer is more than coincidence.

I'm moving on.