im having the same problem! i even went to the dell service center and the audio played just fine there! i dint know that once i closed the audio file i dint play again. Please help!
i just read an article by jimco saying that if you have VLC media player it can harm your speakers! So i uninstalled the software and delelted it! my speakers work fine now! If you have VLC media player i suggest you uninstall it and see whether your speakers work!
I went to play some music on it and there was no audio. I plugged in headphones and still nothing, just a weird buzz. But as i listened carefully i could hear the music faintly. (this only happens with the headphones). The system says there is music coming out but there isnt.. and ive tried the audio tests still to hear nothing..
Re-install your audio driver. Go to the Inspiron selection page and find your model in the list, or enter your service tag. You will eventually get to the support page for your model where you can get your driver in the Audio category. Most late model Inspirons have Realtek audio. Download and install the driver. If that does not help then reply back with the full model name of your laptop and the operating system you use.
Something else that happened 4 times today is the laptop would just turn off. Ive kept it on charge since and it hasnt happened. (the battery was not low when it was though.)
I don't know about that. With luck it won't happen again.
How can I fix the audio? Would it be covered under warranty?
Audio is covered under warranty if the hardware fails. Software issues are not covered. Sometimes the challenge is to figure out which area the issue is in.
They might ask you to run the ePSA tests or Dell online diagnostics.
Another test you can do for audio is to install the Windows native audio driver (see this thread for instructions). If you get the same symptoms with the native driver as you do with the Realtek driver, then it is probably a hardware failure. (There is a "quick audio test" in the EPSA tests but it is not conclusive. If it passes it just means that the speakers are working, but other parts of the audio hardware might have failed.)
Sharonlee0910
7 Posts
0
July 17th, 2014 13:00
im having the same problem! i even went to the dell service center and the audio played just fine there! i dint know that once i closed the audio file i dint play again. Please help!
Sharonlee0910
7 Posts
0
July 17th, 2014 13:00
i just read an article by jimco saying that if you have VLC media player it can harm your speakers! So i uninstalled the software and delelted it! my speakers work fine now! If you have VLC media player i suggest you uninstall it and see whether your speakers work!
Jim Coates
4 Operator
•
13.6K Posts
0
July 17th, 2014 14:00
Re-install your audio driver. Go to the Inspiron selection page and find your model in the list, or enter your service tag. You will eventually get to the support page for your model where you can get your driver in the Audio category. Most late model Inspirons have Realtek audio. Download and install the driver. If that does not help then reply back with the full model name of your laptop and the operating system you use.
Jim Coates
4 Operator
•
13.6K Posts
0
July 17th, 2014 14:00
I don't know about that. With luck it won't happen again.
Audio is covered under warranty if the hardware fails. Software issues are not covered. Sometimes the challenge is to figure out which area the issue is in.
Jim Coates
4 Operator
•
13.6K Posts
0
July 17th, 2014 14:00
If it happens again please start a new thread because you probably had a different problem from niccoo. Hope it keeps working for you.
niccoo
3 Posts
0
July 17th, 2014 14:00
i dont have VLC
niccoo
3 Posts
0
July 17th, 2014 15:00
Ok so downloading the drivers did not work. Since i originally posted the power has cut out twice (whilst on charge).. and still no audio.
Inspiron 15 3537 <- is the model.
Windows 8 64 bit
4gb RAM
500gb Hard-drive
Jim Coates
4 Operator
•
13.6K Posts
0
July 17th, 2014 19:00
Probably time to contact tech support.
They might ask you to run the ePSA tests or Dell online diagnostics.
Another test you can do for audio is to install the Windows native audio driver (see this thread for instructions). If you get the same symptoms with the native driver as you do with the Realtek driver, then it is probably a hardware failure. (There is a "quick audio test" in the EPSA tests but it is not conclusive. If it passes it just means that the speakers are working, but other parts of the audio hardware might have failed.)