I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
Also, I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.
I did the diagnostics test and it came up clean and then I updated the BIOS and so far it hasn't shut off. If it doesn't for a day or two i will let you know.
Update: MY computer has turned off twice within 20 minutes. There's not one specific application that i run when it turns off and sometimes i will be putting stress on the ram and it stays on. I want to take apart my computer to look at the fan and the power supply connection but i took the back out and took out the memory and got scared so i put it back together.
We need to check if the issue is caused due to any application installed on the system. So please clean boot the system using the link below and check if the issue reoccurs.
It hasent turned off. How do i figure out what program is causing this. I did a factory reset and re downloaded all my apps at the same time so i cant look at the date unfortunate..
Hey, I haven't been on my computer for the last couple days, today it gave me a blue screen that said: DRIVER_NOT_LESS_OR_EQUAL (Smd_driver_Intel.sms) What does that mean. I saw that i need to uninstall something but intel is all over my computer and dont know what one to get rid of.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 17th, 2014 23:00
Hi jcpittman,
I would suggest that you run the diagnostics on the computer after the above steps by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Also, I would suggest you to try flashing the BIOS on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section onto the system and install it.
http://dell.to/18r60nI
Please let me know the findings.
jcpittman
6 Posts
0
November 18th, 2014 19:00
I did the diagnostics test and it came up clean and then I updated the BIOS and so far it hasn't shut off. If it doesn't for a day or two i will let you know.
jcpittman
6 Posts
0
November 19th, 2014 08:00
Update: MY computer has turned off twice within 20 minutes. There's not one specific application that i run when it turns off and sometimes i will be putting stress on the ram and it stays on. I want to take apart my computer to look at the fan and the power supply connection but i took the back out and took out the memory and got scared so i put it back together.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 20th, 2014 09:00
Hi jcpittman,
I would suggest you to run a thorough test on the system. You can download MyDell from the link below and run the PC CHECKUP to check for issues
http://dell.to/1hAPOXr
Please let me know the findings.
jcpittman
6 Posts
0
November 20th, 2014 15:00
I ran the normal scan and the full plus did a stress test and nothing came back abnormal.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 22nd, 2014 11:00
Hi jcpittman,
We need to check if the issue is caused due to any application installed on the system. So please clean boot the system using the link below and check if the issue reoccurs.
ttp://dell.to/1eOndyHAlso, please see that No external device are connected to the system.
jcpittman
6 Posts
0
November 24th, 2014 16:00
It hasent turned off. How do i figure out what program is causing this. I did a factory reset and re downloaded all my apps at the same time so i cant look at the date unfortunate..
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 25th, 2014 10:00
Hi jcpittman,
Please enable each application and restart the system to check if issue reoccurs.
jcpittman
6 Posts
0
November 29th, 2014 13:00
Hey, I haven't been on my computer for the last couple days, today it gave me a blue screen that said: DRIVER_NOT_LESS_OR_EQUAL (Smd_driver_Intel.sms) What does that mean. I saw that i need to uninstall something but intel is all over my computer and dont know what one to get rid of.