The "Dell Premium Panel Guarantee" only applies to Bright Dot Pixel defects. The policy does not apply to Dark Dot Pixel defects which is what those are. You would need six or more Dark Dot Pixel defects to justify a replacement monitor.
What if you have both? My Dell U3014 has some that are stuck off and many groupings of dim pixels. I've never seen that before. I have many Dell displays including 2 U3011s. Is this something only the U3014 has? How do I get it swapped out?
* The room must be using standard office lighting * Change the windows desktop to an all black background * Take and post a picture of this showing the pixel defects * Change the windows desktop to an all white background * Take and post a picture of this showing the pixel defects
DELL-Chris M
Community Manager
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56.9K Posts
0
August 20th, 2014 09:00
The "Dell Premium Panel Guarantee" only applies to Bright Dot Pixel defects. The policy does not apply to Dark Dot Pixel defects which is what those are. You would need six or more Dark Dot Pixel defects to justify a replacement monitor.
Tanquen2
1 Rookie
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47 Posts
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April 22nd, 2016 11:00
What if you have both? My Dell U3014 has some that are stuck off and many groupings of dim pixels. I've never seen that before. I have many Dell displays including 2 U3011s. Is this something only the U3014 has? How do I get it swapped out?
DELL-Chris M
Community Manager
•
56.9K Posts
0
April 22nd, 2016 17:00
* The room must be using standard office lighting
* Change the windows desktop to an all black background
* Take and post a picture of this showing the pixel defects
* Change the windows desktop to an all white background
* Take and post a picture of this showing the pixel defects