Hello, Any news when Dell releases an update? or should I really downgrade my bios version :-( At least share with us if we can expect an update before 1 February 2015? If you can't do that, I know you are not working hard enough on the problem and I should downgrade...

Februay 2015? Are you kiddin'? Dell Engineering is a serious, methodical bunch... I'd settle for Februay 2016  :emotion-12:

Any news on a fix. Spent many a happy hour trying to get my Kinect V2 to work with my laptop until I stumbled across this thread. Downgrade the bios to A10 and it was now correctly recognized but I am not convinced its running at the expected USB 3.0 rate.

So when can we expect a proper BIOS fix for this issue?

I have this same issue with BIOS A12. I followed Justin's posting and rolled back to BIOS A10 and the USB 3.0 is running faster. I have a case number with Dell about this and forwarded the suggested remedy.

Thanks

Hi VernGraner,

Dell engineering has found the root cause of the problem. We're waiting for engineering to present a solution. Still no ETA.

Thank you for your patience and professionalism.

Justin:

Can you give us an update on the status of this issue please?

Thank you

Vern

Hi Justin,

   Thanks for the update. Can you confirm that the "fix" will allow the USB 3.0 ports to operate at full 5Gbps line rate for devices such as the Kinect V2 for Windows device.

Cheers,

Rick

Justin,

I just spent an hour plus with Prosupport on this today.  My Seagate external drive won't run at the higher speeds.

ProSupport doesn't know of a fix or workaround for this issue.  My case is still open.  

Please let us know if there is a real fix for this issue.

Thank you

Hi Justin,    Thanks for the update. Can you confirm that the "fix" will allow the USB 3.0 ports to operate at full 5Gbps line rate for devices such as the Kinect V2 for Windows device. Cheers, Rick

Hi Mavster,

Once this issue is resolved the USB 3.0 controller should work at the same speeds as before this issue came up. You can test it out now in BIOS A10 or below.

Justin, I just spent an hour plus with Prosupport on this today.  My Seagate external drive won't run at the higher speeds. ProSupport doesn't know of a fix or workaround for this issue.  My case is still open.   Please let us know if there is a real fix for this issue. Thank you

Hi Justin,

Ok I suggest that you have another problem that needs to be investigated as currently this laptop is not running the USB interface at 5Gbps from what I can see. When connected with a Kinect v2 (one of the first devices to use USB 3.0 to its full potential) then it only seems to deliver a lot less than this.

How do I go about raising a case to get this investigated since one of the reasons why I bought a E6540 was to connected to a KInect V2.0 and it had the right Intel USB support from what I could see.

Mavster:

You said "I am not convinced its running at the expected USB 3.0 rate."- in order to verify that the USB 3 port is operating according to spec, we would need to have some type of test. I suggest maybe choosing a test utility from the list of utilities here:

www.pcworld.com/.../test-the-speed-of-your-usb-drives.html

Then post results with the same external hardware compared on two different machines that both have USB3.0.

Vern

Justin:

Thank you for keeping us informed on the progress being made on fixing BIOS issues. I look forward to the next update. :)

Vern

Good day Community,

Dell has released the below BIOS versions which include this fix: "Fixed Typing on internal Keyboard abnormally with Linux OS"

There should be more posted tomorrow, including the E6540. Below are the ones I have so far:

E7240 A14

E7440 A14

M4800 A13

M6800 A13

To Come: E6440 A10, E5440 A11, E5540 A11, E6540 A13, M2800 A05.

Edit: My apologies. I got my threads mixed up. I re-posted the above answer here: http://en.community.dell.com/support-forums/laptop/f/3518/p/19593360/20724592#20724592

More to come on the USB issue.

Good day Community, Dell has released the below BIOS versions which include this fix: "Fixed Typing on internal Keyboard abnormally with Linux OS" There should be more posted tomorrow, including the E6540. Below are the ones I have so far: E7240 A14 E7440 A14 M4800 A13 M6800 A13 To Come: E6440 A10, E5440 A11, E5540 A11, E6540 A13, M2800 A05. Edit: My apologies. I got my threads mixed up. I re-posted the above answer here: http://en.community.dell.com/support-forums/laptop/f/3518/p/19593360/20724592#20724592 More to come on the USB issue.

https://www.youtube.com/watch?v=fY07-DCQ4EI