Inspiron 13 2-in-1 Touch Screen Not Very Responsive

Question

I have a Inspiron 13 2-in-1 I purchased shortly before the holidays. The touch screen is nice, but when I'm operating in tablet mode, nearly every button and link I tap requires 14+ taps in frustrating repetition before any one registers. The screen responds to the fact that I'm tapping with the finger graphic, but it refuses to acknowledge that I'm clicking to open something. The windows 8 start menu works just fine, only one tap required for any tile. Everything else, however, program and internet sites, requires many taps before they register. Is there a way to fix this? Not sure if it's a Windows issue or a hardware issue. I noticed a driver recently released called 'Cottonwood LCD touch re-calibration (Dell Internal Only).' Should I try it???

Dell-Ashik U · Answer

Hi

Thank you for reaching out to us!

For the issue that you are facing with the Laptop LCD I request you to perform the LCD Calibration on the laptop and update me with the functionality.

http://dell.to/1xb5w0W

motiwala · Answer

Dear Sir,

I have Dell 7348 2 in 1 which LCD was broken I changed the LCD after import new LCD from China but now touch is working on other side like I touch on left side of the screen touch will work on right side of the screen and if I touch on top side touch will work on bottom side of screen.

I found some cottonwood LCD Re-Calibration software from dell website but that tool is password protected I need that password to resolve the issue or just send me other guidance if the issue is not solve with that tool

Arksine · Answer

I have the exact same issue.  I replaced the screen with an OEM LCD/Digitizer. on my 7359, and I need access to that utility as only half of the digitizer is working.

Locked Topics – Laptops General

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