Inspiron 13 7000 (7347) screen won't auto rotate

Question

My Inspiron 13 7000 2-in-1 laptop, after having the screen and hinges replaced due to other problems (ghost touches), now won't auto rotate the screen when in tablet mode. The keyboard is also functional when the screen is pushed back past 90 degrees, so when the keyboard is on my laptop but the screen is facing me. This doesn't happen in true tablet mode however.I've tried reinstalling all of the up-to-date drivers; chipset, BIOS, along with the ST Microelectronics 3-Axis Digital Accelerometer Driver. There are a number of issues I can highlight that stop this from working; 1) in device manager there is no entry for ST Microelectronics 3-Axis Digital Accelerometer Driver, nor Accelerometer or anything I presume makes this function work. There is a Sensors collection, but nothing in there I think is it,. There is also no 'Unknown' device listed. 2) as pointed out in other posts regarding this issue (mainly here), I should see PopUp_DM.exe in the running services and in the startup selection of programs. This is nowhere to be seen. 3) I don't appear to have a 'Sensors' applet 4) when I choose 'Normal Startup' in msconfig & then reboot, it goes back to the bottom option, Selective startup. Is this something I need to do via the Dell BIOS Advanced Options? Is anyone else facing this issue? Other than doing a full restore, which I loathe to do again as already prompted by Dell previous to this issue, what can I do? A bit worried that when Dell replaced my screen they didn't refit or include the accelerometer!

smileyguy · Accepted Answer

I have the answer. I encountered this problem today. Found out that you need to go to "device manager" and go down to the "Sensor" and disable and re-enable both of them.

Then it should work. A simple disable and enable will do the trick. Hope this helps you as it helped me.

Kedmun · Answer

HEEEEEEEEEEEEELP!

Kedmun · Answer

Hi Rithvik, Dell are sending an engineer out on Tuesday to replace what I think it's an accelerometer chip on the motherboard. But very strange that this is happening to you too! Sick of issues with this laptop... :(

Rithvik Mundra · Answer

I am facing the same problem too.... :(i replaced my screen due to GHOST TOUCHES and now the auto screen rotation doesnt work.Some one help me

danroh2in1 · Answer

I also have the same issue with my Inspiron 13 7000.  What do we need to do to fix  this?  Can someone from Dell please respond?

NG Veller · Answer

hi!

i have inspiron 13 7000 and the same problem with auto rotate too. this problem get me crazy, does anybody from Dell answer??????????

i have tried anything - check services, drivers and so on - nothing helps......

jscott_999 · Answer

I have this laptop and my screen has only auto-rotated during a very brief period when I fiddled with disabling and reenabling the accelerameter and sensor.

Is this thing SUPPOSED to auto-rotate?

Mine didn't do it right out of the box and I haven't had a screen replaced.

kona604 · Answer

i swapped my 500 GB hybrid drive for a 240 GB SSD and when i re-installed the drivers it wouldn't auto rotate so i re-installed the firmware off the dell site and that fixed it for me even when the device manager said i had all the drivers installed. Hope that fixes it for you guys

danroh2in1 · Answer

Unfortunately, I am unable to update the Sensor Hub Firmware because when I try to install it I get an error that I need to Install the .NET 4.5.516541 Framework, and I've already got a newer version of the .Net Framework installed v4.5.51650, and I don't know which Windows kb to uninstall to go back to the older .NET Framework.  Any ideas?

Adamhamiche · Answer

Same problem...  Dell sent me a technician guy today, he didn't know what is the problem... Anyone have an answer ? Thank's

Agustin_Castano · Answer

Hello guys. I'm also facing this issue. BUT I have found a temporary solution for this. Whenever you want to fold your laptop so you can use it as a tablet you can press 'Ctrl+Alt+Arrows' For example, if you want to fold your screen backwards, you need to press 'Ctrl+Alt+down' if you want to switch it to be side ways put 'Ctrl+Alt+Left or right' this before you fold it because if you fold, the keys get disabled until you unfolded. I tried to explain as best as I can, I hope this helps you! Have a great day!

Hopes80677 · Answer

screen rotation on inspirion 13 7000

I had the same problem with my new, out of the box, 2 on1. I fixed it by swiping up to the right corner then pressing the screen icon, and tried to make it brighter. I noticed a little screen with a red LME through it. I un marked it and it rotates

bpinto · Answer

This was the only solution that has worked. Thank you! Just a small hint is you swipe right side of the screen. Then press the setitngs wheel. Then you get the screen icon.

doddboy25 · Answer

Under the notifications box in the right hand corner there will a rotation lock button and all you need to do is unlock it.

Magpul · Answer

Setting up a new Inspiron 7000 and had the same problem with auto-rotate not working. The "Rotation Lock" button was grayed out and did not respond. After some digging around in settings and trying different things to no avail I found this easy fix. Start Control Panel-- Appearance and Personalization--Display--Change Display Settings--put a check mark in the box next to "Allow the Screen to Auto Rotate"....

This setting fixed the problem.

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