It didn't let me finish. My computer is a Dell Inspiron M5040 4GB RAM Windows 7 (64-bit). Would appreciate someone's help as this is so frustrating not having sound. Pictures included.
I decided to run the Resource & Performance Monitor & this is the error it detected:
Diagnostic Results
Warnings
Error
Symptom:
Device is not present, not working properly, or does not have all of its drivers installed.
Cause:
A device has a configuration problem that prevents it from working properly.
Details:
The device, AppEx Networks Accelerator LWF, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_APXACC\0000.
Resolution:
1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
I went to the Dell homepage & downloaded the latest IDT audio driver according to my Service Tag, but nothing. BTW, if I were to perform a complete system restore and restore the computer to its original settings, would this correct the audio problem I have? Would appreciate someone's help because I've just about done about everything, and the audio was working before trying this "supposed" update.
DriverTuner can help you update the old drivers with the latest drivers for your computer and increase the ease at which you can run the latest CPU-intensive software. It will boost your PC and maximize your PC performance. http://tinyurl.com/lhfocbu
Just do the following steps:
Step 1 Download and install DriverTuner.
Step 2 Start scan, you can find the outdated driver, and click download.
Step 3 Save the setup files and install the new drivers.
Is this a free program (that will install drivers as well) or only free to scan? BTW, something similar to this (Auslogics Driver Updater) was what messed up the audio driver because supposedly it detected an updated driver for the audio (IDT). The one I had installed in my computer was the one the Dell homepage had according to my Service Tag... But I'll give it a try.
BTW, if I were to perform a complete system restore and restore the computer to its original settings, would this correct the audio problem I have?
If you were to perform a system recovery that would get your laptop to the exact state it was in when your took it out of the box, unless there has been hardware failure since then. So whether it fixes it or not, it is the gold standard diagnostic tool for determining audio hardware failure. But here are some things to try first.
> Windows System Restore (type system restore into the Windows search box). Try to find a restore point dated before you performed the update. This might undo it. [Note that using System Restore and performing a system recovery are different things.]
> Try the Windows native audio driver. You don't need an IDT driver for audio because Windows contains a driver.
Go back to Device Manager and "uninstall" the IDT audio driver again, but this time check the box to remove the driver files. Reboot the computer and go back to Device Manager. If there is still an IDT driver there then it is an earlier version of the IDT driver whose files had never been deleted from the hard drive. Repeat the removal and reboot process until instead of IDT in the Device Manager you see "High Definition Audio Device". That is the native driver.
If you don't get audio with the native driver there might be a hardware problem, particularly if the reason you were updating the driver in the first place was because you were already having audio issues.
> If the audio works all right with the native driver then install a fresh copy of the IDT driver. Go to the Inspiron M5040 html page which displays all available drivers for your model. Note that there are 2 IDT audio drivers for your model with Windows 7. Install the oldest one first. If it works okay then don't "update" again.
NB: we don't recommend updating the audio driver unless there is a good reason. When you have one that works and is stable just count your blessings and leave it alone. Update when there are problems that are addressed by a newer version, or when new features come out. If you do feel the need to update, get the latest driver directly from the M5040 support page. I don't recommend using Windows Update to update an audio driver and would not even consider allowing a 3rd party site to mess with my drivers.
ieee488
4 Operator
•
11.1K Posts
0
January 18th, 2015 14:00
What does the Device Manager say?
Musician_Man
16 Posts
0
January 18th, 2015 14:00
It didn't let me finish. My computer is a Dell Inspiron M5040 4GB RAM Windows 7 (64-bit). Would appreciate someone's help as this is so frustrating not having sound. Pictures included.
Musician_Man
16 Posts
0
January 18th, 2015 14:00
Messed up. Here's picture.
1 Attachment
Pic 1.jpg
Musician_Man
16 Posts
0
January 18th, 2015 17:00
Device Manager is actually listing the audio driver. I've tried uninstalling, disabling/enabling, but nothing. Picture included.
1 Attachment
Pic 3.jpg
Musician_Man
16 Posts
0
January 18th, 2015 18:00
I decided to run the Resource & Performance Monitor & this is the error it detected:
Musician_Man
16 Posts
0
January 19th, 2015 01:00
I went to the Dell homepage & downloaded the latest IDT audio driver according to my Service Tag, but nothing. BTW, if I were to perform a complete system restore and restore the computer to its original settings, would this correct the audio problem I have? Would appreciate someone's help because I've just about done about everything, and the audio was working before trying this "supposed" update.
AnnaLi1990
2 Posts
0
January 19th, 2015 02:00
DriverTuner can help you update the old drivers with the latest drivers for your computer and increase the ease at which you can run the latest CPU-intensive software. It will boost your PC and maximize your PC performance. http://tinyurl.com/lhfocbu
Just do the following steps:
Step 1 Download and install DriverTuner.
Step 2 Start scan, you can find the outdated driver, and click download.
Step 3 Save the setup files and install the new drivers.
Musician_Man
16 Posts
0
January 19th, 2015 11:00
Is this a free program (that will install drivers as well) or only free to scan? BTW, something similar to this (Auslogics Driver Updater) was what messed up the audio driver because supposedly it detected an updated driver for the audio (IDT). The one I had installed in my computer was the one the Dell homepage had according to my Service Tag... But I'll give it a try.
Jim Coates
4 Operator
•
13.6K Posts
0
January 20th, 2015 06:00
If you were to perform a system recovery that would get your laptop to the exact state it was in when your took it out of the box, unless there has been hardware failure since then. So whether it fixes it or not, it is the gold standard diagnostic tool for determining audio hardware failure. But here are some things to try first.
> Windows System Restore (type system restore into the Windows search box). Try to find a restore point dated before you performed the update. This might undo it. [Note that using System Restore and performing a system recovery are different things.]
> Try the Windows native audio driver. You don't need an IDT driver for audio because Windows contains a driver.
Go back to Device Manager and "uninstall" the IDT audio driver again, but this time check the box to remove the driver files. Reboot the computer and go back to Device Manager. If there is still an IDT driver there then it is an earlier version of the IDT driver whose files had never been deleted from the hard drive. Repeat the removal and reboot process until instead of IDT in the Device Manager you see "High Definition Audio Device". That is the native driver.
If you don't get audio with the native driver there might be a hardware problem, particularly if the reason you were updating the driver in the first place was because you were already having audio issues.
> If the audio works all right with the native driver then install a fresh copy of the IDT driver. Go to the Inspiron M5040 html page which displays all available drivers for your model. Note that there are 2 IDT audio drivers for your model with Windows 7. Install the oldest one first. If it works okay then don't "update" again.
NB: we don't recommend updating the audio driver unless there is a good reason. When you have one that works and is stable just count your blessings and leave it alone. Update when there are problems that are addressed by a newer version, or when new features come out. If you do feel the need to update, get the latest driver directly from the M5040 support page. I don't recommend using Windows Update to update an audio driver and would not even consider allowing a 3rd party site to mess with my drivers.
NB 2: you can insert screen shots directly into your posts.