Hi groovyfa,

It seems like the video card drivers are corrupted and the shutting down of the computer is not happening properly. Please enter your service tag # on the link below, select the OS, then download the Video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Also, I would suggest you to run the test on Battery on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Battery Life’ under ‘Simple’ tab.

3.       Click on ‘Run Diagnostics’ button.

4.       Let me know if the results.

Please let me know if this helps.

Hi Ravi.

My HDD light goes off when I power down. There's no fans running either and the laptop is completely silent and cold.

I have 2 video cards and both drivers are updated versions OEM drivers that have updated themselves through Nvidia Control Panel and Windows Update for the Intel card.

So I ran the battery test and passed.

Hi Ravi.

Do you still think it's graphics card drivers?

Should I reinstall both drivers for both cards?

Thanks

Hi groovyfa,

I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

1.Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.

2.Select the Display adapters listed and right click on it.

3.Now select properties.

4.In the properties window, under Driver tab, click on Uninstall button.

5.Check “Delete the driver software for this device.”

6.You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and second discrete video card driver on the system for issue resolution. Please enter your service tag # on the link above, select the OS, then download the video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

Hi Ravi,  

I've just followed your steps and will report back if it has solved my issue.

Hi groovyfa, did reinstalling your video drivers fix your issue?

I have the exact same problem as you.

any word if this fix works?  I'm having the same problem.

Gary

any word if this fix works?  I'm having the same problem. Gary

So, if he doesn't report back, you are going to sit there and do nothing?

Is it really too much trouble to install a new driver?