Dell V305 stops mid-print

Question

Hello Dell community, This may have gotten doubled.  Sorry if it does. I've been having a lot of trouble with my Dell V305. I've followed Rock Star Rick's instructions to remove and reinstall the drivers, update java and .net, Delete Print Jobs, and the like, but I'm having the same problems again and again. The main problem is that the job itself constantly freezes. I'll try and print a multi (and sometimes a single) page document and the paper will stop moving in the printer. Sometimes it's the first page and sometimes it's the second page. The percentage complete on my desktop stops at a certain percentage, and it won't move any further. It ranges from right away, halfway, and even when the job is complete but the paper is still being held by the printer. I try and cancel the job on my computer, but it continues to say '1 (or more) document(s) pending' and won't cancel. I try cancelling it on the printer too, but there's a miscommunication and that job gets in the way of anything else I try to print. When this happens I run the 'Delete Print Jobs' program you've written, but that doesn't allow me to retry. The only way I've been able to resolve this is by restarting my computer, removing the brick from the printer, and trying to start from scratch. Usually, this allows me to print one page before I have to restart the process. Also, it seems to work for two or three pages when I reinstall the drivers, but I can't continue to do that. I've scoured the forums for a similar problem, but I didn't see anything, though I may have missed it. You've helped a lot of people, so I'm hoping you can help me, too. I implore for your sage wisdom and hope you have an idea of what's going on. Thanks, Steve

PudgyOne · Accepted Answer

Steve,

Yes, it double posted.

This is related to the IE11 and balloon tips issue.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

The other option is to turn off the balloon tips for the printer.

Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.

Rick

Chemerinsky · Accepted Answer

Since the response you got was essentially "wait it out," let me suggest:

Temporarily disabling your antivirus software.

I had your same problem. Printing just stopped, none of the suggestions worked. It would print a page, or a page and a half, etc., etc., then I would have to restart. I spent 4 hours trying to print 4 documents. UNTIL I read somewhere else that somebody having a similar problem (though not identical) solved it by disabled his McAfee firewall. I didn't have McAfee or a third-party firewall, but I did have AVG Antivirus. Temporarily disabling that and windows firewall worked completely. I turned windows firewall back on and it still works.

sakeebs · Answer

Rick, Thank you for the quick response.  I tried both just to be safe, and it seems to have done the trick.  You're my hero. Steve

PudgyOne · Answer

Steve, Glad you got it working! Thanks for posting back. Take care, Rick

sakeebs · Answer

Shoot. It started happening again. It was going really well for a time, but no longer. I didn't mention before (I'm sure you guessed) but I've got a Windows 7 64-bit system. Inspiron N5110. I did the whole spiel again (print queue purge, removing the drivers manually, reinstall with Vista compatibility, nix out the print dialog messages) but it's currently got it's teeth sunk into the second page of a print job I just started. I had done some updates to Windows and other programs so I checked to see if IE sneaked back onto my system, but no dice. Do you have any alternative solutions for me?

Thanks, Rick.

Steve

PudgyOne · Answer

Steve,

There have been storms recently. Power off your ISP modem/router, wireless router(if any for 60 seconds, then power them back on.

Restart your computer.

Unplug your printer for 60 seconds, then plug it back in.

Wait about 2 minutes, then try and see if everything works. Power outages, even a power flicker can cause communications problems with wireless devices.

Rick

sakeebs · Answer

No dice. I tried powering everything down (modem, router, printer, computer) for a few minutes, plugged the printer into the computer (I haven't bothered to set up the wireless printing quite yet), powered the modem and router on, and powered the two machines on, and tried another job. Halfway through the third page it halted again. Let me know if you have any other ideas.

Thanks,

Steve

PudgyOne · Answer

Steve,

The print job(s) spool on the computer you're using. If the print job(s) are large size, then printing will take longer. I have already sent a print job and there were pauses in between printing pages. I sent the same print job on another computer and it printed normally. Sometimes you have to be patient.

Rick

PudgyOne · Answer

Chemerinsky, Yes, some virus programs and firewalls are great at blocking printer communications. Rick

sakeebs · Answer

Sorry for the delay.  Haven't needed to print anything for a while.  It worked the first time and I just wanted to make sure it would work a few more times in a row.  I did have AVG, so whenever the job would halt, I'd 'Temporarily disable' it and the job would finish.  Thank you and thank you Rick for all your help.  Keep up the good work.

PudgyOne · Answer

Steve, Glad you got it working! Thanks for posting back. AVG can be a problem with printer communications. You may want to read... Allow Wireless Printer Blocked by AVG 8.0 Firewall Take care, Rick

Printers

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