We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Start the computer by pressing the power button
Press the F2 key 2-3 times
you will now be on the BIOS screen
Under the Main Tab look for the option that says AC Adapter Type
If the Adapter Type says Unknown or None with the adapter plugged in.
Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
The BIOS screen is available only outside of the operating system. You will need to follow the steps again provided by me previously to go into the BIOS to check the status of the AC adapter.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
June 12th, 2015 02:00
Hi Bogartsboss,
We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
http://dell.to/1hAPOXr
Please let me know the findings.
Bogartsboss
2 Posts
0
June 12th, 2015 11:00
Well, I've tried F2 several times, but that just keeps switching back and forth on the antenna.
I've tried searching for BIOS on the control board, but I must be looking in the wrong places.
The battery is flat.
LSUFAN51
4 Operator
•
6.5K Posts
1
June 12th, 2015 12:00
:emotion-2:
Here's a Dell video that might be helpful to you: " Troubleshooting your Dell Laptop Battery in Windows 7"
www.youtube.com/watch
LSUFAN51
4 Operator
•
6.5K Posts
0
June 12th, 2015 12:00
:emotion-2:
Surprisely you're not able to use F2 to get in the BIOS.You are able to boot into windows ?
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
June 27th, 2015 20:00
Hi Bogartsboss,
The BIOS screen is available only outside of the operating system. You will need to follow the steps again provided by me previously to go into the BIOS to check the status of the AC adapter.