Please try performing the following steps in order to identify the right hardware component failure.
1. Shut down the computer 2. Remove any USB / cables connected to computer, including the AC Adapter and battery 3. Press and hold Power Button for a minute to release the flea power 4. Restart the computer and press F12 at the start up, select option Diagnostics
Complete all the tests and make a note of any error message.
Update : solved the issue by other means. The issue is with the latest bios update. I had updated the bios to the latest version. Switched back the bios to previous version and since then it'd working well and fine.
I'm glad to know that you've tried other steps and were able to fix the issue on your computer. I appreciate your patience and co-operation with us, Feel free to reach us here for any other issues in future and we'll be glad to assist.
DELL-Munawar P
748 Posts
0
June 29th, 2015 20:00
Hi Alex,
Welcome to the Dell Community Forum,
Please try performing the following steps in order to identify the right hardware component failure.
1. Shut down the computer
2. Remove any USB / cables connected to computer, including the AC Adapter and battery
3. Press and hold Power Button for a minute to release the flea power
4. Restart the computer and press F12 at the start up, select option Diagnostics
Complete all the tests and make a note of any error message.
dittualex
3 Posts
1
June 30th, 2015 00:00
Update : solved the issue by other means. The issue is with the latest bios update. I had updated the bios to the latest version. Switched back the bios to previous version and since then it'd working well and fine.
DELL-Munawar P
748 Posts
0
July 1st, 2015 01:00
Hi dittualex,
I'm glad to know that you've tried other steps and were able to fix the issue on your computer. I appreciate your patience and co-operation with us, Feel free to reach us here for any other issues in future and we'll be glad to assist.
dittualex
3 Posts
2
July 1st, 2015 01:00
Update : the problem is not yet resolved. Its appearing again. Diagnostics shows that there's no hardware issues