Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
Also, connect an external USB keyboard to check if it works. If external Keyboard works then I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
June 16th, 2015 11:00
Hi JonnyDev,
Please run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
Also, connect an external USB keyboard to check if it works. If external Keyboard works then I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.
JonnyDev
2 Posts
0
June 17th, 2015 17:00
Hi Ravi,
I updated drivers and bios but it didnt make a difference.
I also tried running the diagnostics tool for the keyboard and uploaded a video to youtube demonstrating the keys not being logged
How can I get this fixed? Thanks
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
June 28th, 2015 00:00
Hi JonnyDev,
Did you connect an external USB keyboard to check if it works ?