I’d suggest that you follow the steps mentioned below and check for issue resolution.
Switch off the computer.
Disconnect the AC adapter from the system.
Remove the battery from the computer.
Press and hold down the power button for 15 seconds.
Then connect back all the peripherals and check for issue resolution.
Also, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
Please private message us the system service tag so that I can check and assist you further. To send a private message, click on my name and send private message.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 4th, 2015 01:00
Hi DwatsonD,
I’d suggest that you follow the steps mentioned below and check for issue resolution.
Also, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.
http://dell.to/18r60nI
Please let me know if this helps.
DwatsonD
3 Posts
0
August 4th, 2015 06:00
Hi there
Thank you for the reply but im sad to say that none of that worked. It still does the same:(
ejn63
9 Legend
•
87.5K Posts
0
August 4th, 2015 08:00
That would indicate the mainboard is faulty and will need to be replaced.
DwatsonD
3 Posts
0
August 4th, 2015 12:00
Would I be able to get the same board and would I get it in South Africa?
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 8th, 2015 08:00
Hi DwatsonD,
Please private message us the system service tag so that I can check and assist you further. To send a private message, click on my name and send private message.