XPS 12 Won't Sleep or Shutdown Properly

Question

I've had my XPS12 for 2 years and for the most part it's been great.  I installed Netgear Genie recently and about the same time the XPS12 lost the ability to go to sleep.  When I hit the power switch (which is set to make the PC sleep), it shuts the computer down.  When I put it to sleep via the Charms menu, it doesn't seem to ever reach a sleep state as the light on the power button stays fully lit for 5 - 10 minutes and then the machine shuts down.  Furthermore, when I shut the machine down via the Charms menu, it does the same thing (power light stayhs lit for 5-10minutes, then the machine shuts down).  I've since uninstalled Netgear Genie but am still having the same problem.  This is a major issue for me as I am constantly on the go and probably put the PC in and out of sleep mode 6-10 times per day.  With the machine in it's current state, I lose and have to recover anything I haven't saved when I forget that it's broken and try to put it in sleep.  If anyone can help, I would greatly appreciate it.  Thx.

cwbrinkman · Answer

OK thanks.  At the risk of sounding ignorant, how do I do a system restore? Thank you.

DELL-Hemalatha · Answer

Hello,

Please check the power option settings.

Install the latest BIOS and video drivers.

Or the quicker solution which might work is to do a system restore to the date when the sleep option was working fine.

Regards

DELL-Hemalatha · Answer

:).

Go to search box, and type in system restore.

Open the system restore option-click on next-select the appropriate date-and chose next-finish-.

You will get a prompt, ignore and click on OK. System will restart during this process.

***Below steps are from microsoft :) ***

To restore your PC to an earlier point in time

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.)
Enter Control Panel in the search box, and tap or click Control Panel.
Enter Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions.

Regards

DELL-Hemalatha · Answer

Hello, How is it going with your system? Regards

cwbrinkman · Answer

Hi, Sorry for the slow post.... tried the restore yesterday.  Worked like a charm!!! Thanks so much!

Locked Topics – Laptops General

To restore your PC to an earlier point in time

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