I have a brand new Dell XPS 13" QHD with Win 10 and suffer the same issue. I have been into power management and noticed the battery usage screen. Looking at this it tells me that in the past week, 89% of my battery has gone on the screen, whereas only 6.5% on the system. Seems as though the screens are not powering down. I can go from a full battery to empty over night when the system is supposedly in sleep mode.
Dell updates say I'm all up-to-date and this is a fresh win 10 install from scratch. It's also a replacement for a non qhd version of the same machine that suffered the same problem with Windows 8.1 installed.
this is a copy of the post i answered from some one else, had the same problem.. my problem was from the Intel Rapid Storage , yes Martinkit, that is exactly what happened to my laptop, the same as what u experienced with the power problem. as i said in post go to Control Panel on bottom left side, click uninstall program there are 3 programs to uninstall Intel rapid storage (i think it will say, have to stop program first before uninstall - click yes) and think it asks to restart system, just go ahead and click yes) intel management - something or other (cant remember the exact name, but its the only one titled like that) intel security assist - (also cant remember the exact name - but the only one with a name like that) on my laptop 3542 , after uninstalling those 3 program there is only one program left made by intel and that is the graphics , obviously , u do NOT want to uninstall that
I was the original poster. I upgraded to windows 10 since I made the post.
Same problem though. It's only very occasional though, so I have unfortunately just been living with the issue. Basically for me, once every few weeks when I shut the lid, I will find that the laptop didn't sleep and I will find it boiling hot with minimal battery left when it was full when I put it away. I am disappointed that our concerns are not being addressed. Is anyone at Dell able to shed any light, having gone through your steps they didn't resolve it and I worry that I send off the laptop you wouldn't be able to replicate given the sporadic nature of the beast in my case. would love to get some kind of message of hope though.
For my issue there has been no resolution (computer does not sleep properly but e.g. the fan keeps blowing after sleeping). The support seems to be doing investigations around this but so far I have not been impressed by the results.
Of course first we went through the driver and BIOS versions among with other basics. Later I have provided a plentiful amount of reports regarding my laptop (energy reports, different event logs, list of installed software, list of attached hardware etc) but so far the proposals for the fix have not been helping.
After waiting for some weeks, today I got instructions to unplug USB to Ethernet adapter even though I have already told that the problem exists even without any devices attached.
Now there is already a hint of Dell giving up, while they were proposing to clean install Win8.1, upgrade drivers (though they did not tell which drivers exactly) and the upgrade to Win10. Sure I would have tried it already if I was sure that it really helps or if it was easy... Has anyone else tried that? And what about clean installing Win10 instead?
This issue has been escalated to our product team.
@Ja5ka I would ask you to roll back windows to windows 8.1 and make sure all the drivers are updated and then upgrade to windows 10 since the issue was since only after upgrading to windows 10.
I had the same problem. And this is what it worked for me (it seems so!).
Go to Control Panel, then Power options and then "Change settings for the plan" you are using. Then click on the "Change advanced power settings" link and expand the "Multimedia settings" option. Under "When sharing media" action select "Allow the computer to sleep" both for "on battery" and "plugged in" options.
i've done that twice, the only way to have an XPS 13 to react correctly on the lid and power buton action is to upgrade from 8.1 with correct drivers on it.
For whatever reason my own issue with this sleep issue seems to have gone away for a while. It is clear others continue to have it.
I found on recent post to other forum a couple of things worth checking or trying related to an Intel Management engine.
From Tom's hardware forums....
One User quotes:
I can verify one of the solutions here: change the Intel Management Engine Interface driver.
I have a Dell Inspiron 15 (i3 chip) that came pre-loaded with Window 8. I upgraded to Windows 10 -- no problems surface. Then, I did a completely fresh install of Windows 10 after a HDD crash. My battery problems started after this.
The following actions fixed the problem: 1. Disabled FastStart 2. Installed an older version of Intel Management Engine Interface
I do not know if FastStart is actually the problem or not, but since I turned it off at the same time that I installed an older Intel version, I can't remove it from the list of possibilities.
Version 11 is what Windows 10 installed. I downgraded to version 9 and am currently running version 9. I have no idea whether version 10 will work or not.
AND - maybe just changing a setting maybe a better option than rolling back a driver...
Another user:
Well guys I have a Dell 3542 and I was having the same issue searched for 2 days and this drove me crazy. Well It is because of bad Intel Management Engine Driver if yours is uprgarded to v11 something you don't need to downgrade, just go to device manager->System Devices-> Intel Management Interface->Properties->Power Management and uncheck Allow the computer to turn of this device to save power and try testing now hopefully it will work
In my own computer the setting "Allow the computer to turn of this device" is still on and my driver version is 11.0.0.1146 and I no longer have the sleep issue.
lsmventure
3 Posts
1
August 22nd, 2015 02:00
I have a brand new Dell XPS 13" QHD with Win 10 and suffer the same issue. I have been into power management and noticed the battery usage screen. Looking at this it tells me that in the past week, 89% of my battery has gone on the screen, whereas only 6.5% on the system. Seems as though the screens are not powering down. I can go from a full battery to empty over night when the system is supposedly in sleep mode.
Dell updates say I'm all up-to-date and this is a fresh win 10 install from scratch. It's also a replacement for a non qhd version of the same machine that suffered the same problem with Windows 8.1 installed.
jessy.holiday
2 Intern
•
371 Posts
0
August 22nd, 2015 05:00
this is a copy of the post i answered from some one else, had the same problem..
my problem was from the Intel Rapid Storage ,
yes Martinkit, that is exactly what happened to my laptop, the same as what u experienced with the power problem.
as i said in post
go to Control Panel
on bottom left side, click uninstall program
there are 3 programs to uninstall
Intel rapid storage (i think it will say, have to stop program first before uninstall - click yes) and think it asks to restart system, just go ahead and click yes)
intel management - something or other (cant remember the exact name, but its the only one titled like that)
intel security assist - (also cant remember the exact name - but the only one with a name like that)
on my laptop 3542 , after uninstalling those 3 program there is only one program left made by intel and that is the graphics , obviously , u do NOT want to uninstall that
juliensch
12 Posts
1
September 8th, 2015 03:00
hi, did you find a solution? with my XPS13 i've this issue on win10. lid, power button, even sleep doesn't do what they are supposed to do...
DELL, please help us !
shoop79
5 Posts
0
September 8th, 2015 04:00
I was the original poster. I upgraded to windows 10 since I made the post.
Same problem though. It's only very occasional though, so I have unfortunately just been living with the issue. Basically for me, once every few weeks when I shut the lid, I will find that the laptop didn't sleep and I will find it boiling hot with minimal battery left when it was full when I put it away. I am disappointed that our concerns are not being addressed. Is anyone at Dell able to shed any light, having gone through your steps they didn't resolve it and I worry that I send off the laptop you wouldn't be able to replicate given the sporadic nature of the beast in my case. would love to get some kind of message of hope though.
Ja5ka
12 Posts
1
September 8th, 2015 05:00
For my issue there has been no resolution (computer does not sleep properly but e.g. the fan keeps blowing after sleeping). The support seems to be doing investigations around this but so far I have not been impressed by the results.
Of course first we went through the driver and BIOS versions among with other basics. Later I have provided a plentiful amount of reports regarding my laptop (energy reports, different event logs, list of installed software, list of attached hardware etc) but so far the proposals for the fix have not been helping.
After waiting for some weeks, today I got instructions to unplug USB to Ethernet adapter even though I have already told that the problem exists even without any devices attached.
Now there is already a hint of Dell giving up, while they were proposing to clean install Win8.1, upgrade drivers (though they did not tell which drivers exactly) and the upgrade to Win10. Sure I would have tried it already if I was sure that it really helps or if it was easy... Has anyone else tried that? And what about clean installing Win10 instead?
juliensch
12 Posts
0
September 8th, 2015 05:00
thanks for those detail, actually, i was win10 insider, so I did the upgrade long time ago, and xps 13 worked fine on win10.
once win10 was RTM, i decided to clean install it, and since i'm facing trouble... even putting the last driver from dell .
keep me posted if you have news.. @+
DELL-Jennifer K
3 Apprentice
•
1.2K Posts
0
September 8th, 2015 12:00
Hi @Juliensch ,@shoop79 ,@Ja5ka ,
This issue has been escalated to our product team.
@Ja5ka I would ask you to roll back windows to windows 8.1 and make sure all the drivers are updated and then upgrade to windows 10 since the issue was since only after upgrading to windows 10.
Hoping to hear from you soon.
Regards,
juliensch
12 Posts
0
September 8th, 2015 13:00
Hi thanks for the escalation, hope you'll help us.
Regarding the rollback to 8.1 then upgrade to 10 it makes the trick as I did it and in win 10 lid, button, etc was working.
So it confirm only clean install is a problem...but was not able to identify witch driver was to keep for clean install.
mbcmbc
1 Message
1
September 11th, 2015 01:00
I had the same problem. And this is what it worked for me (it seems so!).
Go to Control Panel, then Power options and then "Change settings for the plan" you are using. Then click on the "Change advanced power settings" link and expand the "Multimedia settings" option. Under "When sharing media" action select "Allow the computer to sleep" both for "on battery" and "plugged in" options.
I hope this helps!
juliensch
12 Posts
0
September 11th, 2015 08:00
i've tried, but didn't help ... sleep never sleep, buton and lid doesn't act as there are supposed to.
DELL-Jennifer K
3 Apprentice
•
1.2K Posts
0
September 14th, 2015 11:00
Hi @Juliensch ,
As I suggested earlier ,after clean installation of windows then install the necessary driver .
Regards ,
juliensch
12 Posts
0
September 15th, 2015 07:00
i've done that twice, the only way to have an XPS 13 to react correctly on the lid and power buton action is to upgrade from 8.1 with correct drivers on it.
Clean install doesn't wot even with last drivers.
DELL-Jennifer K
3 Apprentice
•
1.2K Posts
0
September 16th, 2015 08:00
Hi @JULIENSCH,
Is that issue sorted now as per the solution given by you .
Awaiting your response .
Kind Regards ,
juliensch
12 Posts
0
September 16th, 2015 08:00
hello, solution given to me is: after a clean install of win 10, install last driver from dell site, and for me it's not working.
only upgrading to win 10 from a working 8.1 is ok
TonyVov
1 Rookie
•
13 Posts
1
September 17th, 2015 13:00
For whatever reason my own issue with this sleep issue seems to have gone away for a while. It is clear others continue to have it.
I found on recent post to other forum a couple of things worth checking or trying related to an Intel Management engine.
From Tom's hardware forums....
One User quotes:
I can verify one of the solutions here: change the Intel Management Engine Interface driver.
8. I upgraded to Windows 10 -- no problems surface. Then, I did a completely fresh install of Windows 10 after a HDD crash. My battery problems started after this.
I have a Dell Inspiron 15 (i3 chip) that came pre-loaded with Window
The following actions fixed the problem:
1. Disabled FastStart
2. Installed an older version of Intel Management Engine Interface
I do not know if FastStart is actually the problem or not, but since I turned it off at the same time that I installed an older Intel version, I can't remove it from the list of possibilities.
The Intel Management Interface Download page can be found at this link. [intel.com]
Version 11 is what Windows 10 installed. I downgraded to version 9 and am currently running version 9. I have no idea whether version 10 will work or not.
AND - maybe just changing a setting maybe a better option than rolling back a driver...
Another user:
Well guys I have a Dell 3542 and I was having the same issue searched for 2 days and this drove me crazy. Well It is because of bad Intel Management Engine Driver if yours is uprgarded to v11 something you don't need to downgrade, just go to device manager->System Devices-> Intel Management Interface->Properties->Power Management and uncheck Allow the computer to turn of this device to save power and try testing now hopefully it will work
In my own computer the setting "Allow the computer to turn of this device" is still on and my driver version is 11.0.0.1146 and I no longer have the sleep issue.
Dell XPS 13 9343