Sorry for late reply. Service Tag is: <ADMIN NOTE: Service tag removed per privacy policy>
Yes I tried step about safe mode and indeed computer was not shuting down. But I copyed my data and restored factory settings and then updated everything and now it seems to be not shuting off. Only annoying noise from the space where is fan is still here.
Martin747
11 Posts
0
July 25th, 2015 11:00
BIOS is latest version version 11, Video drivers are also latest available.
But I will try to keep it in BIOS for few hours and well see than
Tnx
DELL-Hemalatha
4 Operator
•
2.8K Posts
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July 25th, 2015 11:00
HI
How about in safemode?? Have you tried updating video drivers and BIOS ??
Place the system in BIOS for couple hours and check if it still shuts down
Regards
Martin747
11 Posts
0
July 25th, 2015 11:00
Also I cleaned the fan with compressed air, some dust came from there, but it is clean now but noise still remained.
Also today morning when I switched computer back on there was error message ... Driver Thread Stuck ... But after switching it on it was working fine.
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
July 25th, 2015 19:00
Hi
Please PM us the system tag#.
Run the diagnostics from f12 menu please.
Have you tried the steps as suggested, about safe mode??
Regards
Martin747
11 Posts
0
July 27th, 2015 08:00
Hi!
Sorry for late reply. Service Tag is: <ADMIN NOTE: Service tag removed per privacy policy>
Yes I tried step about safe mode and indeed computer was not shuting down. But I copyed my data and restored factory settings and then updated everything and now it seems to be not shuting off. Only annoying noise from the space where is fan is still here.
Regards
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
July 28th, 2015 18:00
Hi,
Please give me some time. Will let you know the next course of action ASAP.
Regards
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
July 28th, 2015 18:00
Your system carries parts only warranty, so if we send the fan , would you be able to replace it yourself??
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
July 28th, 2015 18:00
May i know where is the system located right now??
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 1st, 2015 04:00
Hi
We are awaiting your response still.
Regards
Martin747
11 Posts
0
August 5th, 2015 00:00
Hi
Sorry for the late reply I was away from home and unable to reach to the internet.
Computer is situating in Estonia and yes I would be able to replace it myself.
Regards
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 5th, 2015 23:00
Hi,
Please PM us your contact details.
Name, address, contact number.
Regards