1st...you aren't crazy. I have the same thing happen on my Inspiron 2-in-1 11". I did test a 13" before buying the 11", and didn't have any problems. 11" seems to have way more kinks, but I do love the portability.
Any chance you are using a peripheral like a plug-in usb mouse, or even connecting to AC adapter when this happens? I'm trying to troubleshoot this, and it seems to freak out more readily if anything external is plugged in.
Sometimes I can stop the phantom crazy behavior by unplugging my mouse or hitting ESC a LOT, say 40 times.
Go to Dell support site and install the main chipset driver update as well as the BIOS update.
Chipset: the new chipset (there are four listed, I just installed the top one that is a general chipset update, not the specific other ones.
BIOS: I went from AO4 to AO6.
I haven't been able to freak it out since so far. I'm watching Netflix, plugging and unplugging, using a wireless mouse, remotely taking over other computers over the internet...it hasn't blinked yet.
Thanks for replying, I will try that. It happens after it warms up, and with nothing attached. Even just the touchpad, no mouse. Also it happens regardless of whether the screen is folded back and I'm using the touchscreen, or if it's open like a laptop and I'm using the touch pad or a mouse.
Full disclosure. I did have a mild "freak out" yesterday evening after using it aggressively all day. I was still able to get a small measure of control over it to finish the remote control operation I was performing and shut it down. I was a bit disheartened, BUT decided to go aggressively again, and it's been a champ all day today. So, even though not perfect...the Chipset/BIOS update has made a night-&-day difference in the Inspiron 11's performance.
Hi, thanks for all your help. I did the BIOS update -- it was the version you listed. I did not see a chipset update on that update page. The problem still occurs... as soon as the laptop is warmed up at least 15 minutes or so, whether or not it is being used. It did not do this the first few months after I bought it. So I have a 2-in-1 with the touchscreen disabled. I'll have to get it serviced.
yep it ***...IMHO, I think they made the 11" a lesser version of the 13". If I was to buy one outright for myself, it would be a Lenovo Yoga. Dell is lucky that they gave me a deep discount, and this is basically a $250 throw-away machine. I have to admit that using it with an SSD and just shutting it down, don't trust it to hibernate or sleep or even close the lid, it works really well, and a powerful machine to work on for long battery periods with super portable lightweight is probably worth it. BUT, they can't be proud of this piece of semi-junk and it doesn't compare with others in its class. It is a very usable lemon, but still sadly a lemon.
I'm running the Inspiron 13 7000 and encountered the same problem after I did an upgrade to Windows 10. On my system the culprit is the Dell Quickset 64 program which runs automatically on startup, a windows search won't show it. Look in Control Panel, Programs Uninstall. I used Ccleaner to disable it at startup rather than uninstalling.
jarrod731
4 Posts
0
August 10th, 2015 10:00
1st...you aren't crazy. I have the same thing happen on my Inspiron 2-in-1 11". I did test a 13" before buying the 11", and didn't have any problems. 11" seems to have way more kinks, but I do love the portability.
Any chance you are using a peripheral like a plug-in usb mouse, or even connecting to AC adapter when this happens? I'm trying to troubleshoot this, and it seems to freak out more readily if anything external is plugged in.
Sometimes I can stop the phantom crazy behavior by unplugging my mouse or hitting ESC a LOT, say 40 times.
jarrod731
4 Posts
0
August 10th, 2015 12:00
OK.
Go to Dell support site and install the main chipset driver update as well as the BIOS update.
Chipset: the new chipset (there are four listed, I just installed the top one that is a general chipset update, not the specific other ones.
BIOS: I went from AO4 to AO6.
I haven't been able to freak it out since so far. I'm watching Netflix, plugging and unplugging, using a wireless mouse, remotely taking over other computers over the internet...it hasn't blinked yet.
Good Luck...
2in1user
3 Posts
0
August 12th, 2015 20:00
Thanks for replying, I will try that. It happens after it warms up, and with nothing attached. Even just the touchpad, no mouse. Also it happens regardless of whether the screen is folded back and I'm using the touchscreen, or if it's open like a laptop and I'm using the touch pad or a mouse.
jarrod731
4 Posts
0
August 12th, 2015 20:00
Full disclosure. I did have a mild "freak out" yesterday evening after using it aggressively all day. I was still able to get a small measure of control over it to finish the remote control operation I was performing and shut it down. I was a bit disheartened, BUT decided to go aggressively again, and it's been a champ all day today. So, even though not perfect...the Chipset/BIOS update has made a night-&-day difference in the Inspiron 11's performance.
2in1user
3 Posts
0
August 19th, 2015 21:00
Hi, thanks for all your help. I did the BIOS update -- it was the version you listed. I did not see a chipset update on that update page. The problem still occurs... as soon as the laptop is warmed up at least 15 minutes or so, whether or not it is being used. It did not do this the first few months after I bought it. So I have a 2-in-1 with the touchscreen disabled. I'll have to get it serviced.
jarrod731
4 Posts
0
August 19th, 2015 22:00
yep it ***...IMHO, I think they made the 11" a lesser version of the 13". If I was to buy one outright for myself, it would be a Lenovo Yoga. Dell is lucky that they gave me a deep discount, and this is basically a $250 throw-away machine. I have to admit that using it with an SSD and just shutting it down, don't trust it to hibernate or sleep or even close the lid, it works really well, and a powerful machine to work on for long battery periods with super portable lightweight is probably worth it. BUT, they can't be proud of this piece of semi-junk and it doesn't compare with others in its class. It is a very usable lemon, but still sadly a lemon.
nicnic5
3 Posts
1
September 7th, 2015 12:00
I'm running the Inspiron 13 7000 and encountered the same problem after I did an upgrade to Windows 10. On my system the culprit is the Dell Quickset 64 program which runs automatically on startup, a windows search won't show it. Look in Control Panel, Programs Uninstall. I used Ccleaner to disable it at startup rather than uninstalling.
LuisHR
1 Message
0
March 2nd, 2016 03:00
turn off the touch screen, I did it and finished the same problem, I'm so disappointed with this laptop....