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Help me: Application not licensed
HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed
After installation of Pocket Cloud on my GalaxyPad to accedd VMWare Infrastructure (paid and installed on device), when I try to connct my virtual desktop a error raise " Application not Licensed" and the client Wyse PocketCloud shutdown.
Can Anybody help me ?
Thanks
Luigi
Chris-2015
544 Posts
0
August 3rd, 2015 23:00
It should carry over the license during the upgrade process. However it will appear if you loose network connectivity to the internet. We are working to resolve that bug.
-Chris
Wyse Technology
fixitsteve-2015
11 Posts
0
August 3rd, 2015 23:00
I had to uninstall the complete package and re-install from the market. I guess the upgrade process does not update the licensing...
luigi.forlano
4 Posts
0
August 6th, 2015 21:00
I consider the level of support of Wyse inadeguate.
I have Paid by 3 Weeks but I haven't able to use the SW !
I am going to consider that in the selection of sw packge for the future.
Regards Luigi
luigi.forlano
4 Posts
0
August 6th, 2015 21:00
I tried to unistall and reinstall the package but arise the same error.
thanks in advance
Luigi
alex32-2015
1 Message
0
August 7th, 2015 07:00
Hi, i have the same problem on my galaxy tab. I always get the massage "Application not licensed".
I have reinstalled, cleared the cache and so on, but nothing works.
What shall i do now. I have bought the app but i can't use it.
I need your help. Thanks. Alex
jeremyasmith-20
5 Posts
0
August 7th, 2015 07:00
I also still have the same problem
Josh-2015
1.3K Posts
0
August 11th, 2015 01:00
Are you using a @gmail.com email address or something else to sign in?
jeremyasmith-20
5 Posts
0
August 11th, 2015 01:00
There seems to be couple of threads running on this, I have replied to the other, basically I tried moving the application several times but thi did not work,I tried stopping, clearing data etc. durring these moves and that did not work.
Josh-2015
1.3K Posts
0
August 11th, 2015 01:00
Can you try going into Settings > Applications > Manage Applications > Select PocketCloud > And press the option to Move to Phone or Move to SD card. From there try and launch the application and see if you are getting the same message.
Also try moving it back to its original location if suggestion above does not solve the issue and see if that makes any difference. Please let me know.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com