4 Operator

 • 

2.8K Posts

June 7th, 2015 04:00

Hi, 

Did you try with the old memory again?

Update the BIOS just in case.

Please provide us the model numbers of the new memories that you installed.

Regards

June 7th, 2015 06:00

Thank you for the quick reply 

I haven't tried the old memory again yet (I really should have before posting this)

I'll try updating the BIOS I didn't want to because I was worried it would cause a system crash or corruption if it was indeed a incompatibility 

 believe this is the model numbers KN2M64-ETB it is the model number according to Dell support assist 

4 Operator

 • 

2.8K Posts

June 9th, 2015 21:00

Hi,
How is it going with the systeme, is the BIOS updated?
Did we try with the old memory again.

Regards

June 10th, 2015 00:00

Sorry for the wait work has been hectic but I have the ram right here but I will first try a bios update.

I will get back to you once I have finished.

4 Operator

 • 

2.8K Posts

June 19th, 2015 08:00

Hello

How is it going with the system?

Regards

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