Wyse PocketCloud Pro closing when selecting 'Skip Auto Discovery'

Question

Wyse PocketCloud Pro closing when selecting 'Skip Auto Discovery' Having had a good experience with the free version, I decided to purchase the Pro version for the extra features. With the free version, I am able to Skip Auto Discovery with no problem, enter the hostname that I want to connect to (using RDP) and get right in with no issue. When I attempt to go through the same steps using the Pro Version, after I select 'Skip Auto Discover'y a brief item with a 'Show Next Time' Checkbox and an OK button comes up on the screen and then PocketCloud closes out. It resembles a tip of the day screen, with no content in it? and then the application closes.

wseusr · Answer

In addition to this.. Auto Discovery results in the same thing, PocketCloud crashes after I enter in my Google credentials... this renders PocketCloud completely unusable. The funny thing is, the free version seems to work without issue? I may be about to request a refund for this product if I can't get this resolved.

Chris-2015 · Answer

Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version?-ChrisWyse Technology

wseusr · Answer

Is this a bug in the Pro version?

wseusr · Answer

Still crashing     Originally Posted by Chris  Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version? -Chris Wyse Technology   I now have removed both PocketCloud (Free) and PocketCloud Pro, re-downloaded Pro ONLY and the crashing problem still occurs like described before.

wseusr · Answer

iPod with Firmware 3.1.3   Originally Posted by Chris  What device and firmware version is this problem occurring on?  The device is an iPod with firmware version 3.1.3

Chris-2015 · Answer

Thanks for the report. Seems to be an issue that is specific with 3.1.3. Until we resolve this in our next release your options are:

1) Upgrade to the latest version of the iOS firmware.
2) Sign in to Auto Discovery with a Gmail account.

Chris-2015 · Answer

It will be fixed in the next version which is going to be released in 3-6 weeks.

wseusr · Answer

When will there be a fix for this?

wseusr · Answer

Originally Posted by Chris  Thanks for the report. Seems to be an issue that is specific with 3.1.3. Until we resolve this in our next release your options are: 1) Upgrade to the latest version of the iOS firmware. 2) Sign in to Auto Discovery with a Gmail account.      The iOS is upgraded to the latest 3.x that will work on my device.

Chris-2015 · Answer

What device and firmware version is this problem occurring on?

wseusr · Answer

Originally Posted by Chris  Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version? -Chris Wyse Technology      I will give that a try, and see how it goes.

Wyse PocketCloud for iOS

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