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87.5K Posts

March 28th, 2015 13:00

The border is there in part to make room for the webcam/microphone and the touchscreen.  It's not a problem with your system or your drivers - that's the way the system is designed.

6 Posts

March 29th, 2015 11:00

I don't mean the bezel containing the webcam and microphone.  There's a border between the bezel and the part of the screen displaying an image.

Please see image.

Has anyone else seen this before on a Dell Inspiron?

Surely it's some kind of manufacturing defect?  I've never seen such a thing in 15 years of using laptops!

Can someone from Dell confirm?

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3 Posts

April 1st, 2015 12:00

I bought Dell inspiron 15 3542 touchscreen laptop recently.Its 15.6 " display.But its having black borders between the bezel and the visible screen.It seems like the screen designed that way ,surely not driver or video card issue.Its hardware issue for sure

3 Posts

April 8th, 2015 04:00

I bought it from best buy on 20MAR15

9 Legend

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87.5K Posts

April 8th, 2015 04:00

If it's less than 21 days from shipment and was purchased from Dell, return it for a refund (minus restocking charge).

3 Posts

April 8th, 2015 04:00

Well, I am pretty Iritated with this computer right now. I really regret buying it. I just had a series of problems that ended with a black border like yours. First I was watching a video on Facebook, then suddenly the screen went black and I was logged out. It was irregular the way it happened, I have had my screen go dark because of time, but this time it was different. I was instantly locked out and when I logged back in Firefox was shutdown. And when I opened Firefox back up, my tabs were not reoppened as if it had crashed. So I go back to watching videos and then the top of my screen starts flickering like their is a problem with the graphics system. Then I notice my screen looks different, it is now smaller because of a 1/4 inch gap between the edge of the physical screen and where the screen image is. I thought it might be OS related so I booted into BIOS/ UEFI, but the gap persisted even there. I conclude that it is not OS or file system related.

Another problem I have had is with the WIFI. This happens after it sleeps; when I log back in I can see the WIFI signals but I cannot connect with any, even the one that I was just connected to just minutes before. I have tried my hotspot on my phone and still nothing. I then have to either reboot, or run the diagnostic of the WIFI.

6 Posts

April 8th, 2015 14:00

I've never seen a laptop (inc touchscreen) with a border like that before, Dell or other manufacturer.

Is the picture a 7000 series?

What's the native resolution on it (HD/FHD/QHD)?

3 Posts

April 8th, 2015 14:00

This is a brand new Dell Inspiron at Best Buy. It comes like this. It is how they make some of their screens now days that are touch screen.

1 Message

September 11th, 2015 08:00

Same problem so was this ever resolved?

1 Message

September 27th, 2015 16:00

same issue here with Inspiron 5000 bought just 2 days ago from Costco. If this issue cannot be resolved, then I'm happy to return the product and get the HP one.

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