780 Posts

July 14th, 2015 13:00

Hi,

What model PC is it?

In most laptop's there is a key to disable the Touch-pad, not the keyboard.

Can you try using an external keyboard to check if that makes any difference?

Thanks

1 Rookie

 • 

24 Posts

July 16th, 2015 06:00

It's Dell inspiron 153521

I already try this, the external keyword perfectly working.Now, what can I do , because it's too difficult for me carry external keyword.Please help me ....

Thanks

Samyak Veera

780 Posts

July 16th, 2015 10:00

Hi,

Check if the F12 key works on the Dell logo, If yes, Run a thorough hardware diagnostics, Keyboard may start working after the reboot once the tests are done.

Else , Please update the BIOS to the latest version from www.dell.com/support .

Thanks

No Events found!

Top