Please provide us your system tag number, will look into it and provide you the part# for the 1TB HD and also about the BIOS options you were talking about is mostly an empty slot . But can confirm that once I get the tag#.
You might want to give the system a run with the Dell diagnostics - F12 at powerup. Or, find another technician -- it sounds like it's the cache drive that needs to be replaced, not the hard drive.
i did the diagnostics and that's the error code and message I got, and it's based on that he said it was the hard drive. I just don't want to go and buy the wrong part, lol
Sounds like the hard drive is toast - if the mSATA drive has also failed, you have several options:
Buy a full SSD (solid state drive) - this will be the fastest option. You'll either pay more (upward of $350-400 for 1 T, under $200 for 512G or under $100 for 256G or need to consider a smaller drive.
Buy a hybrid drive that has a built-in SSD cache. Seagate and WD make these, but WDs are just now appearing in volume (the Blue SSHD Hybrid; the Black 2 is totally different). Seagate has had them out for a while, but I've been underwhelmed by Seagate drive reliability over the last few years.
Or, get a conventional hard drive - the slowest, least expensive option.
You'll need a 9.5 or 7 mm 2.5" drive -- other than that, you have many choices.
Thanks so much for your help and all the information. I'll confirm if the mSATA failed when I get it looked at.
The computer powers up but boots extremely slow and has HUGE time lags. Since it was powering up I initially thought it was an OS issue and reinstalled 8.1 which it came with, but that took like 6 hours, and when done, it was lagging like crazy, to the point where it's unusable.
Would it boot like that if the hard drive was dead, or is it on its way out dying a slow painful death?
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
July 15th, 2015 07:00
Hi
Please provide us your system tag number, will look into it and provide you the part# for the 1TB HD and also about the BIOS options you were talking about is mostly an empty slot . But can confirm that once I get the tag#.
Do PM us .
Regards
WatcherX
6 Posts
0
July 15th, 2015 07:00
Information sent via PM
ejn63
9 Legend
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87.5K Posts
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July 15th, 2015 08:00
This system would have shipped with a small 32 G mSATA cache drive. Are you certain it's the main drive that's failed and not that cache drive?
What error message did you see from the Dell diagnostics?
WatcherX
6 Posts
0
July 15th, 2015 08:00
Well I've been talking to a tech who told me it was the hard drive based on these error messages, but i'm not sure.
The hard drive is recognized by BIOS though, while the msata is not detected.
ejn63
9 Legend
•
87.5K Posts
0
July 15th, 2015 09:00
You might want to give the system a run with the Dell diagnostics - F12 at powerup. Or, find another technician -- it sounds like it's the cache drive that needs to be replaced, not the hard drive.
WatcherX
6 Posts
0
July 15th, 2015 09:00
i did the diagnostics and that's the error code and message I got, and it's based on that he said it was the hard drive. I just don't want to go and buy the wrong part, lol
ejn63
9 Legend
•
87.5K Posts
1
July 15th, 2015 10:00
Sounds like the hard drive is toast - if the mSATA drive has also failed, you have several options:
Buy a full SSD (solid state drive) - this will be the fastest option. You'll either pay more (upward of $350-400 for 1 T, under $200 for 512G or under $100 for 256G or need to consider a smaller drive.
Buy a hybrid drive that has a built-in SSD cache. Seagate and WD make these, but WDs are just now appearing in volume (the Blue SSHD Hybrid; the Black 2 is totally different). Seagate has had them out for a while, but I've been underwhelmed by Seagate drive reliability over the last few years.
Or, get a conventional hard drive - the slowest, least expensive option.
You'll need a 9.5 or 7 mm 2.5" drive -- other than that, you have many choices.
WatcherX
6 Posts
0
July 15th, 2015 11:00
Thanks so much for your help and all the information. I'll confirm if the mSATA failed when I get it looked at.
The computer powers up but boots extremely slow and has HUGE time lags. Since it was powering up I initially thought it was an OS issue and reinstalled 8.1 which it came with, but that took like 6 hours, and when done, it was lagging like crazy, to the point where it's unusable.
Would it boot like that if the hard drive was dead, or is it on its way out dying a slow painful death?
ejn63
9 Legend
•
87.5K Posts
0
July 15th, 2015 14:00
Yes, a dying drive can produce exactly those symptoms.
WatcherX
6 Posts
0
July 15th, 2015 15:00
One final question about the ssd,
Which should i purchase for this laptop, the 7mm or 9mm?
Also, if I wanted to upgrade my HDD from the 750 to a 1 TB, can I do that without issue?