We will need to determine if the issue is with the AC adapter or Battery. We will have to check the status of the adapter in the BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Start the computer by pressing the power button
Press the F2 key 2-3 times you will now be on the BIOS screen.
Under the Main Tab look for the option that says AC Adapter Type If the Adapter Type says Unknown or None with the adapter plugged in.
Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
Did the F2 and also ran the diagnistic and the barrery works fine. Here is the testresult. It looks like that the battery works fine and so does the charger but the battery is not charging?
The battery seems to have passed as per the results. Please let us know the AC adapter status in the BIOS so that we could determine if the AC adapter is faulty.
First thing to try is a new OEM Dell adapter - if that doesn't solve the problem, you need either a new DC jack or a new mainboard, depending on the system model (is it an L321x, L322x, 9333, etc.)?
If the adapter isn't recognized, the battery will not charge.
If you are using Dell original compatible adapter with the system and if it’s still saying unknown then you will need to replace the DC-In Connector first and then system board on the computer to fix the issue.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 26th, 2015 20:00
Hi jmjakobsen,
We will need to determine if the issue is with the AC adapter or Battery. We will have to check the status of the adapter in the BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
If the Adapter Type says Unknown or None with the adapter plugged in.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
http://dell.to/1hAPOXr
Please let me know the findings.
jmjakobsen
7 Posts
0
August 27th, 2015 02:00
Thanks Ravi
Did the F2 and also ran the diagnistic and the barrery works fine. Here is the testresult. It looks like that the battery works fine and so does the charger but the battery is not charging?
What can this be?
jmjakobsen
7 Posts
0
August 29th, 2015 01:00
Hi Ravi
The AC Adapter Status is 'Unknown' in BIOS. I am using the standard Dell 45W adapter.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 29th, 2015 01:00
Hi jmjakobsen,
The battery seems to have passed as per the results. Please let us know the AC adapter status in the BIOS so that we could determine if the AC adapter is faulty.
jmjakobsen
7 Posts
0
August 29th, 2015 04:00
Hi
I have tried a new Dell adapter and that does not solve the problem.
My XPS is a L322X so what needs to be changed in order to fix the problem - DC jack or mainboard?
ejn63
9 Legend
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87.5K Posts
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August 29th, 2015 04:00
First thing to try is a new OEM Dell adapter - if that doesn't solve the problem, you need either a new DC jack or a new mainboard, depending on the system model (is it an L321x, L322x, 9333, etc.)?
If the adapter isn't recognized, the battery will not charge.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
August 30th, 2015 03:00
Hi jmjakobsen,
If you are using Dell original compatible adapter with the system and if it’s still saying unknown then you will need to replace the DC-In Connector first and then system board on the computer to fix the issue.
jmjakobsen
7 Posts
0
August 30th, 2015 03:00
Thanks Ravi
Is it not possible 'just' to replace the DC power jack?
ejn63
9 Legend
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87.5K Posts
0
August 30th, 2015 04:00
It is:
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If that doesn't solve the problem, though, the mainboard would need to be replaced.