Inspiron 5558 shuts down when clicking F11 or F12, or connecting AC port!!!!

Question

I have seen another post with a similar issue. Problem was that no one replied to that post made over a month ago. The laptop goes into the process of shutting down hitting the F11, F12, or connecting/disconnecting the charger. I hit esc and it ultimately does not shut down completely, it simply closes most applications. NOTE: This does not happen every time these actions are performed, only at random. Though, it does happen at least once per day. Example: I leave my laptop charging for several hours. I open it and either hit F11 to adjust the brightness or disconnect the AC charger and it goes into shutdown mode. I'd really appreciate any pointers or comments that can help me understand this strange issue better.

Nxccraft · Answer

maybe have you didnt update your  bios or reinstalling your windows

kmesse · Answer

I have the same exact issue. Would love a response from someone here offering tech support.

Locked Topics – Laptops General

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