Think of a "filter driver" (simply called a "filter" for short) as a driver add-on part. Filters are added to extend a driver's functionality. Filters from Microsoft are always OK. It's the 3rd party filters that can screw things up.
I trust iastorf.sys from Intel (plus iastorf.sys is likely required for a SATA drive to work). But I've already found the Samsung filter, you show on your machine, to be problematic for two different people. Seven forums: Device can not start (code 10)
Do you have Samsung magician (or other Samsung disk tool) installed? Uninstall it. Reboot. Run the Filter Load Order tool again to verify if the Samsung filter is removed. Try your devices again.
When was the last time did they work? Try doing a system restore??
To my knowledge the ports are not able to supply enough power to detect or read any storage devices. Does the Issue happens irrespective of charger connected or not??
They have always worked but stopped working a few days ago, no hardware additions and no new software has been made. Doesn't matter if the charger is connected or not. System restore makes no difference, although I don't have much choice of dates as I have a SSD. It seems to be a driver problem but if I try to reinstall this it fails. Not sure what you mean by the ports not having enough power, they will all charge devices such as mobile phones. I have just run the Dell diagnostic test and no problems were reported, although it did not mention the disabled Sandisk Cruzer pen drive which I left connected during the test.
If I connect a USB flash drive, or portable HDD to any of the USB ports I get the connection sound. Then nothing happens. If I go to device manager I will see the drive with an error sign this shows error 10. If I search for drivers I get the message that the best driver is installed. I have tried to disable the drive, disconnect the device and reconnect again. This is when I get the error that the driver was not successfully installed. Same if I scan for hardware changes. None of the devices show in disk management either. My mouse works in all USB ports and my CD/DVD player is fine. I have tried connecting my mobile phone with a better lead and this is now working. The phone charges and I can see and copy the content.
Of the 4 USB pen drives I have, of different capacities, none of these work. They all used to and still work on my PC.
In my original post I did mention that my laptop was 4 years old, so I didn't expect it to be in warranty. It depends on how much the repair would cost, how long it would take and if it could be done in the UK?
If it was just a matter of purchasing a part, perhaps I could fit this myself? I find it strange that the only ports which will no longer read USB flash drives or portable HDD's, are all the USB ports. These still charge my mobile and I can access files on there. All the other ports, including audio and network connector are fine. I don't use VGA, IEEE, card reader, or display port.
I would not want to have the motherboard replaced. I understand that the right ports are on a separate card, along with the audio. It could be an option for me to replace this. But I still find it odd that only the USB ports have stopped reading/writing to external drives, with the exception of mobile phones, as stated in my previous post.
I could attempt to format the system. But if this would also include formatting the SSD then I may have a problem as I can't connect an external drive to back it up first.
One quick check that won't cost that much in time (and nothing in money):
Download a copy of Macrium Reflect (free version is fine) and use it to prepare a set of backup media (you can use a blank flash drive or a CD or DVD). Boot the system using the recovery media and see if you can get the USB ports to work. If they do work, it suggests the problem is with the windows installation, not the hardware. In that case, proceed to make a system image, which you can mount after you've done a factory reset of the system. You can pull your files from the system image once you're done with the backup.
If the system won't recognize the USB ports from the Macrium rescue media, there's a hardware problem and the daughterboard or mainboard needs to be replaced.
Another way to make a backup is to install as high a capacity flash card to your phone as it'll take and use that to back up your files.
On running Macrium Reflect, which I already had. It asked to create a rescue disk which I did. Then booted from this. But then it went into Windows PE. I may have done something wrong here as Windows started and then went to Macrium Reflect, Windows PE with three icons on the bottom taskbar. I inserted my usb drive and instead of it flashing it remained steady. Using Reflect (unable to access device manager) I noted that this drive could be seen. When I checked to see if I could open the drive, I could. All the files could be seen, but not opened. Perhaps, then, this is not a hardware problem? Tried booting from SSD and same problem with usb ports again.
I still haven't managed to rectify this problem. After creating a bootable rescue disk and booting the laptop, I then use Macrium Reflect PE Explorer to search the laptop. If I have a USB drive connected, this shows as a removable device. I then select this and can see all the folders, I can open them but not read the contents I get a message "Cannot open file. No associated program found" From this I assume that the USB drivers are loading from the rescue disk. So it seems I have a software, as opposed to hardware. problem.
LookinAroundd
14 Posts
1
September 15th, 2015 15:00
Think of a "filter driver" (simply called a "filter" for short) as a driver add-on part. Filters are added to extend a driver's functionality. Filters from Microsoft are always OK. It's the 3rd party filters that can screw things up.
I trust iastorf.sys from Intel (plus iastorf.sys is likely required for a SATA drive to work). But I've already found the Samsung filter, you show on your machine, to be problematic for two different people. Seven forums: Device can not start (code 10)
Do you have Samsung magician (or other Samsung disk tool) installed? Uninstall it. Reboot. Run the Filter Load Order tool again to verify if the Samsung filter is removed. Try your devices again.
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 12th, 2015 06:00
Hi,
When was the last time did they work? Try doing a system restore??
To my knowledge the ports are not able to supply enough power to detect or read any storage devices. Does the Issue happens irrespective of charger connected or not??
Regards
atw36
12 Posts
0
August 12th, 2015 06:00
They have always worked but stopped working a few days ago, no hardware additions and no new software has been made. Doesn't matter if the charger is connected or not. System restore makes no difference, although I don't have much choice of dates as I have a SSD. It seems to be a driver problem but if I try to reinstall this it fails. Not sure what you mean by the ports not having enough power, they will all charge devices such as mobile phones. I have just run the Dell diagnostic test and no problems were reported, although it did not mention the disabled Sandisk Cruzer pen drive which I left connected during the test.
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 12th, 2015 22:00
As you mentioned the driver installatiion fails, do you mean it doesnt recognize the hardware , does it gives error during installation??
Regards
atw36
12 Posts
0
August 13th, 2015 05:00
If I connect a USB flash drive, or portable HDD to any of the USB ports I get the connection sound. Then nothing happens. If I go to device manager I will see the drive with an error sign this shows error 10. If I search for drivers I get the message that the best driver is installed. I have tried to disable the drive, disconnect the device and reconnect again. This is when I get the error that the driver was not successfully installed. Same if I scan for hardware changes. None of the devices show in disk management either. My mouse works in all USB ports and my CD/DVD player is fine. I have tried connecting my mobile phone with a better lead and this is now working. The phone charges and I can see and copy the content.
Of the 4 USB pen drives I have, of different capacities, none of these work. They all used to and still work on my PC.
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 13th, 2015 18:00
Suspecting possible hardware failure, Please PM us the system tag#. If the machine is under warranty, we will get the parts replaced.
atw36
12 Posts
0
August 14th, 2015 07:00
I assume you mean the service tag, which is Service tag removed per privacy policy>
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 14th, 2015 21:00
Hi, we see the machine is out of warranty, if you wish to go ahead with a chargeable repair do let us know.
Regards
atw36
12 Posts
0
August 15th, 2015 02:00
In my original post I did mention that my laptop was 4 years old, so I didn't expect it to be in warranty. It depends on how much the repair would cost, how long it would take and if it could be done in the UK?
If it was just a matter of purchasing a part, perhaps I could fit this myself? I find it strange that the only ports which will no longer read USB flash drives or portable HDD's, are all the USB ports. These still charge my mobile and I can access files on there. All the other ports, including audio and network connector are fine. I don't use VGA, IEEE, card reader, or display port.
DELL-Hemalatha
4 Operator
•
2.8K Posts
0
August 15th, 2015 23:00
Hi ,
Though it might sound very hectic, but before going a head with repair, you can try formatting the system.
The right port is on a separate card and the left one is on motherboard. Motherboard replacement on any machine will be as costly as a new one.
Do let u know if you want to format the machine first.
Regards
atw36
12 Posts
0
August 16th, 2015 02:00
I would not want to have the motherboard replaced. I understand that the right ports are on a separate card, along with the audio. It could be an option for me to replace this. But I still find it odd that only the USB ports have stopped reading/writing to external drives, with the exception of mobile phones, as stated in my previous post.
I could attempt to format the system. But if this would also include formatting the SSD then I may have a problem as I can't connect an external drive to back it up first.
Please advise.
ejn63
9 Legend
•
87.5K Posts
0
August 16th, 2015 09:00
One quick check that won't cost that much in time (and nothing in money):
Download a copy of Macrium Reflect (free version is fine) and use it to prepare a set of backup media (you can use a blank flash drive or a CD or DVD). Boot the system using the recovery media and see if you can get the USB ports to work. If they do work, it suggests the problem is with the windows installation, not the hardware. In that case, proceed to make a system image, which you can mount after you've done a factory reset of the system. You can pull your files from the system image once you're done with the backup.
If the system won't recognize the USB ports from the Macrium rescue media, there's a hardware problem and the daughterboard or mainboard needs to be replaced.
Another way to make a backup is to install as high a capacity flash card to your phone as it'll take and use that to back up your files.
atw36
12 Posts
0
August 17th, 2015 14:00
On running Macrium Reflect, which I already had. It asked to create a rescue disk which I did. Then booted from this. But then it went into Windows PE. I may have done something wrong here as Windows started and then went to Macrium Reflect, Windows PE with three icons on the bottom taskbar. I inserted my usb drive and instead of it flashing it remained steady. Using Reflect (unable to access device manager) I noted that this drive could be seen. When I checked to see if I could open the drive, I could. All the files could be seen, but not opened. Perhaps, then, this is not a hardware problem? Tried booting from SSD and same problem with usb ports again.
atw36
12 Posts
0
August 25th, 2015 06:00
I still haven't managed to rectify this problem. After creating a bootable rescue disk and booting the laptop, I then use Macrium Reflect PE Explorer to search the laptop. If I have a USB drive connected, this shows as a removable device. I then select this and can see all the folders, I can open them but not read the contents I get a message "Cannot open file. No associated program found" From this I assume that the USB drivers are loading from the rescue disk. So it seems I have a software, as opposed to hardware. problem.
Not sure where to go from here?
atw36
12 Posts
0
September 9th, 2015 10:00
>bump<
Can anyone help please ?