Typically, the first driver we post is 3 to 4 generations older than the manufacturer. No, we do not add functionality. Most of the time the GPU clock and fan speeds are changed on our driver to less aggressive settings. So most users (gamers) get the latest one from the manufacturer because their games call for it.
So it is still erroring out on the Intel HD Graphics 530. This system may have come with both the onboard Intel HD Graphics 530 and the discrete Nvidia GeForce GTX 960m using Nvidia Optimus. Do you see both in your Device Manager?
I installed now the newest Intel gfx driver 4352 (I had to delete the previous driver otherwise it would not have allowed me to update ... Error Message: Computer Manufacturer Graphics Driver Detected).
The error reported by Windows is unchanged - 0xC0262582 - which Microsoft identifies as "An error occurred while transmitting data to the device on the I2C bus."
The XPS has an HDMI port and a Thunderbolt3 (DP) port. You are using the HDMI in-port on the U3415. Instead of using the flaky HDMI port on the XPS, try connecting to the U3415 using a DisplayPort cable. You may need to get a USB-C to DP adapter, but this may be your best and only option for the time being.
(FWIW, I have a Zenbook with very similar hardware specs to your XPS 9550, and it too has HDMI issues forcing me to use the Thunderbolt port - seems to be a general Intel HD gen6 issue rather than specific to this or that make. Hopefully, Intel customers like Dell and Asus are all over Intel about this.)
I was not aware that Intel HD Gen 6 HDMI out had systemic issues. If true, then I think we would be seeing manufacturer more DDM issue posts with monitors that only had HDMI in ports.
I didn't realize your XPS 9550 was Skylake based till I checked - its a fairly new offering, and I don't know if this is an issue that runs through all mobile Skylakes or not; it doesn't seem to affect Gen6 desktop platforms, and all I was doing was relating a similar experience with a hardware-comparable Zenbook.
I have no idea if Dell tests their mobile platforms specifically for compatibility with DDC/CI, but apparently not. The problem would show up if you were specifically using and testing software to control a monitor, which is bi-directional and very timing sensitive; but it wouldn't show up otherwise and wouldn't rise to the level of "systemic".
FWIW, I tested an NEC monitor with the HDMI on the Zenbook, and it works fine. But the NEC Naviset software - their equivalent of DDM - does *not* work at all, reporting "no DDC/CI monitors found". As with DDM, there are no problems using Thunderbolt/DP - just HDMI.
Chris I have the same dell xps 15 9550 2015 comp and dell u3415w monitor. I don't know anything about the Ddm issue you are using but the following might apply to you and we're not obvious to me:
1- if you updated your comp using a computer to computer cable, in my case the wormhole by j5 cable, which allows you to connect the monitors on your old and new comp and move the mouse between them, you need to delete the program and driver from programs as only one Displaysoft type driver at a time can be run. This allowed me to hook up my Aos 29 by hdmi when nothing else worked.
2- connecting the dell u3415w monitor by hdmi at work did nothing until I realized the monitor has buttons on the lower left front and if you play with them you will see that you have to select the input source, in this case to hdmi just like on a tv, it is not auto detected. This is simple and obvious but not so obvious and not in the quick start guide. Hope this helps.
I now have another issue that also is very annoying:
When the screen saver of Windows 10 is enabled that switches off the monitor after 10 min or so and it comes back from that always the HDMI audio (in my Dell u3415w) is gone. It is completely missing from device manager. Only the built in speakers are still there.
I have to put the notebook to standby and wake it up again for the HDMI audio to appear again.
I still have an issue when my GTX 960m just disappeared from the Device Manager and all of the apps runs under Intel HD one. Do you might have solution for this ?
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 1st, 2016 07:00
Typically, the first driver we post is 3 to 4 generations older than the manufacturer. No, we do not add functionality. Most of the time the GPU clock and fan speeds are changed on our driver to less aggressive settings. So most users (gamers) get the latest one from the manufacturer because their games call for it.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 1st, 2016 07:00
So it is still erroring out on the Intel HD Graphics 530. This system may have come with both the onboard Intel HD Graphics 530 and the discrete Nvidia GeForce GTX 960m using Nvidia Optimus. Do you see both in your Device Manager?
Chris Klein
15 Posts
0
January 1st, 2016 07:00
I installed now the newest Intel gfx driver 4352 (I had to delete the previous driver otherwise it would not have allowed me to update ... Error Message: Computer Manufacturer Graphics Driver Detected).
I also installed ddm 16.10.
It still does not work.
Here is the diagnostic output:
Diagnostic Report, generated 01.01.2016 (10.0.10240)
Copyright (c) 1995-2015, EnTech Taiwan.
Version = 1.25.0.1610
OS = 10.0.10240.2 x64
Mechanism = 7
////////////////////////////////////////
LastCheck = 0x0000A582
EnumErrorCount = 0x00000000
HintShown = 0x00000001
////////////////////////////////////////
0000 Idle 0 0 0
0004 System 0 0 0
0168 smss.exe 0 0 0
026c csrss.exe 0 0 0
02e0 wininit.exe 0 0 0
02f0 csrss.exe 1 0 0
0328 services.exe 0 0 0
0338 lsass.exe 0 0 0
0364 winlogon.exe 1 0 0
03d8 svchost.exe 0 0 0
014c svchost.exe 0 0 0
0234 svchost.exe 0 0 0
0324 svchost.exe 0 0 0
02dc mfevtps.exe 0 0 0
01b0 dwm.exe 1 0 0
0260 svchost.exe 0 0 0
0198 svchost.exe 0 0 0
049c nvvsvc.exe 0 0 0
04e0 mfemms.exe 0 0 0
0530 WUDFHost.exe 0 0 0
054c svchost.exe 0 0 0
05d8 mfevtps.exe 0 0 0
0604 svchost.exe 0 0 0
0638 mfefire.exe 0 0 0
0660 McSvHost.exe 0 0 0
0694 nvxdsync.exe 1 0 0
069c nvvsvc.exe 1 0 0
0714 igfxCUIService.exe 0 0 0
0814 RtkAudioService64.exe 0 0 0
08f0 spoolsv.exe 0 0 0
0940 RAVBg64.exe 1 0 0
094c RAVBg64.exe 1 0 0
0980 wlanext.exe 0 0 0
098c conhost.exe 0 0 0
0a58 svchost.exe 0 0 0
0ae8 dasHost.exe 0 0 0
0b4c isaHelperService.exe 0 0 0
0b5c BtwRSupportService.exe 0 0 0
0b64 btwdins.exe 0 0 0
0b6c IntelCpHeciSvc.exe 0 0 0
0b78 svchost.exe 0 0 0
0b84 IntelCpHDCPSvc.exe 0 0 0
0b90 NvStreamService.exe 0 0 0
0b9c esif_uf.exe 0 0 0
0ba4 GfExperienceService.exe 0 0 0
0bc0 officeclicktorun.exe 0 0 0
0ab8 NvNetworkService.exe 0 0 0
0c7c svchost.exe 0 0 0
0c84 WavesSysSvc64.exe 0 0 0
0f00 NvStreamNetworkService.exe 0 0 0
0f10 conhost.exe 0 0 0
11a4 WmiPrvSE.exe 0 0 0
12bc esif_assist_64.exe 1 4 2 normal C:\Windows\Temp\DPTF
12cc NvStreamUserAgent.exe 1 0 0
12f0 conhost.exe 1 0 0
1300 taskeng.exe 0 0 0
1330 sihost.exe 1 4 26 normal C:\Windows\System32
1344 taskhostw.exe 1 13 19 normal C:\Windows\System32
1364 procexp.exe 1 4 1 below normal C:\Users\CKL\Documents\Programme
13c0 PresentationFontCache.exe 0 0 0
0c30 explorer.exe 1 278 279 normal C:\Windows
0848 RuntimeBroker.exe 1 36 47 normal C:\Windows\System32
104c igfxEM.exe 1 13 15 normal C:\Windows\System32
0fe0 igfxHK.exe 1 13 11 normal C:\Windows\System32
07c4 igfxTray.exe 1 7 4 normal C:\Windows\System32
1548 NvBackend.exe 1 4 9 normal C:\Program Files (x86)\NVIDIA Corporation\Update Core
1554 SearchIndexer.exe 0 0 0
161c ShellExperienceHost.exe 1 6 71 normal C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy
1690 SearchUI.exe 1 19 51 normal C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy
17ec svchost.exe 0 0 0
18a0 procexp64.exe 1 677 260 high C:\Users\CKL\AppData\Local\Temp
1b2c nvtray.exe 1 81 4 normal C:\Program Files\NVIDIA Corporation\Display
1d04 RtkNGUI64.exe 1 39 32 normal C:\Program Files\Realtek\Audio\HDA
1d48 RAVBg64.exe 1 25 15 normal C:\Program Files\Realtek\Audio\HDA
1e00 WavesSvc64.exe 1 4 4 normal C:\Program Files\Waves\MaxxAudio
1e24 SetPoint.exe 1 34 74 normal C:\Program Files\Logitech\SetPointP
1e54 KHALMNPR.exe 1 4 16 normal C:\Program Files\Common Files\LogiShrd\KHAL3
1fd8 OneDrive.exe 1 22 18 normal C:\Users\CKL\AppData\Local\Microsoft\OneDrive
18ac Skype.exe 1 1034 108 normal C:\Program Files (x86)\Skype\Phone
1a98 ApplicationFrameHost.exe 1 35 17 normal C:\Windows\System32
1cf4 SystemSettings.exe 1 19 40 normal C:\Windows\ImmersiveControlPanel
1cb4 WmiPrvSE.exe 0 0 0
1d7c RAVBg64.exe 1 25 13 below normal C:\Program Files\Realtek\Audio\HDA
1dec chrome.exe 1 48 50 normal C:\Program Files (x86)\Google\Chrome\Application
09a0 chrome.exe 1 7 7 normal C:\Program Files (x86)\Google\Chrome\Application
0e1c chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
15cc chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1ae0 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
07c0 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1bec chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1bc4 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1bd8 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1ba8 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
1b9c audiodg.exe 0 0 0
0fdc BTTray.exe 1 59 14 normal C:\Program Files\WIDCOMM\Bluetooth Software
1f18 Dropbox.exe 1 63 64 normal C:\Program Files (x86)\Dropbox\Client
2138 fontdrvhost.exe 1 0 0
2188 RescueTime.exe 1 30 59 normal C:\Program Files (x86)\RescueTime
2204 EvernoteClipper.exe 1 18 9 normal C:\Program Files (x86)\Evernote\Evernote
231c EvernoteTray.exe 1 7 8 normal C:\Program Files (x86)\Evernote\Evernote
2374 Evernote.exe 1 453 136 normal C:\Program Files (x86)\Evernote\Evernote
15d4 WmiPrvSE.exe 0 0 0
039c McCSPServiceHost.exe 0 0 0
056c mfefire.exe 0 0 0
0628 McAPExe.exe 0 0 0
095c mcsacore.exe 0 0 0
1a64 mcshield.exe 0 0 0
2540 svchost.exe 0 0 0
1408 IAStorIcon.exe 1 26 15 normal C:\Program Files\Intel\Intel(R) Rapid Storage Technology
1280 WmiPrvSE.exe 0 0 0
0ec0 rundll32.exe 1 10 6 normal C:\Windows\syswow64
065c DFSSvc.exe 0 0 0
1d68 PRSvc.exe 0 0 0
0828 DellDataVaultWiz.exe 0 0 0
2590 DellUpService.exe 0 0 0
2250 svchost.exe 1 4 1 normal C:\Windows\System32
27e4 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
03e0 DellUpTray.exe 1 72 42 normal C:\Program Files (x86)\Dell Update
1f40 DFS.Common.Agent.exe 1 28 28 normal C:\Program Files\Dell\Dell Foundation Services
2698 IAStorDataMgrSvc.exe 0 0 0
2600 jhi_service.exe 0 0 0
1d0c LMS.exe 0 0 0
2804 SupportAssistAgent.exe 0 0 0
28f0 DellDataVault.exe 0 0 0
2aa4 WmiApSrv.exe 0 0 0
2b14 EXCEL.EXE 1 367 146 normal C:\Program Files\Microsoft Office 15\root\office15
2b40 WmiPrvSE.exe 0 0 0
2a34 chrome.exe 1 0 0 idle C:\Program Files (x86)\Google\Chrome\Application
1c34 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
2914 chrome.exe 1 0 0 normal C:\Program Files (x86)\Google\Chrome\Application
16ec chrome.exe 1 4 1 normal C:\Program Files (x86)\Google\Chrome\Application
0f28 ddm.exe 1 138 90 normal C:\Program Files (x86)\Dell\Dell Display Manager
////////////////////////////////////////
16:18:36.440...LanguageID = 00000407 00000407 00000C07
16:18:36.476...WinHandles = 00060144 000100C6 0001014E
16:18:36.477...OS monitor sleep timeout value = 300 ms.
16:18:36.501...Starting enumeration
16:18:36.510...1. DELA0AA.68MCF5580JVL on Intel(R) HD Graphics 530
16:18:36.510......Adapter name = \\.\DISPLAY1
16:18:36.511......Monitor name = Dell U3415W(HDMI2)
16:18:36.511......Vendor ID = 8086
16:18:36.512......Bus location = 0010
16:18:36.514......GPU driver = igdumdim64 20.19.15.4352
16:18:36.514......Flags = 08000005.00000003
16:18:36.514......Display tag = ADE780AA
16:18:36.515......Monitor number = 1
16:18:36.515......Monitor handle = 00010001
16:18:36.515......Raw EDID = 00FFFFFFFFFFFF0010ACAAA04C564A301319010380502178EAFD25A2584F9F260D5054A54B00714F81008180A940D1C0010101010101E77C70A0D0A029505020CA041E4F3100001A000000FF0036384D4346353538304A564C0A000000FC0044454C4C205533343135570A20000000FD0030551E5920000A20202020202001AD
16:18:36.522......Error: communicating via DDC/CI (0xC0262582) = Beim Übertragen der Daten an das Gerät auf dem I2C-Bus ist ein Fehler aufgetreten
16:18:36.523......Error: failed to obtain output mask from display driver
16:18:36.629......Error: communicating via DDC/CI (0xC0262582) = Beim Übertragen der Daten an das Gerät auf dem I2C-Bus ist ein Fehler aufgetreten
16:18:36.629......Error: failed to obtain output mask from display driver
16:18:36.835......Error: communicating via DDC/CI (0xC0262582) = Beim Übertragen der Daten an das Gerät auf dem I2C-Bus ist ein Fehler aufgetreten
16:18:36.836......Error: failed to obtain output mask from display driver
16:18:37.138......Error: communicating via DDC/CI (0xC0262582) = Beim Übertragen der Daten an das Gerät auf dem I2C-Bus ist ein Fehler aufgetreten
16:18:37.138......Error: failed to obtain output mask from display driver
16:18:37.138......Discarding unsupported display: DELA0AA.68MCF5580JVL on Intel(R) HD Graphics 530
16:18:37.144......Error: GetVCP10h: 0xC0262582 = Beim Übertragen der Daten an das Gerät auf dem I2C-Bus ist ein Fehler aufgetreten
16:18:37.144...Ending enumeration
16:18:37.148...New=DELA0AA000000030000
16:18:48.784...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
16:18:48.785...Dump: complete Windows device enumeration
16:18:48.785...1.DeviceName = \\.\DISPLAY1
16:18:48.786.....DeviceFlags = 08000005
16:18:48.786.....DeviceString = Intel(R) HD Graphics 530
16:18:48.786.....DeviceID =
16:18:48.786.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A657E66B-917C-47AB-A656-4DD4F6EEC4E7}\0000
16:18:48.789.....a.MonitorName = \\.\DISPLAY1\Monitor0
16:18:48.789.......MonitorFlags = 00000003
16:18:48.789.......MonitorString = Dell U3415W(HDMI2)
16:18:48.790.......MonitorID = \\?\DISPLAY#DELA0AA#4&17c4129e&1&UID198195#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7}
16:18:48.790.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0007
16:18:48.792...2.DeviceName = \\.\DISPLAY2
16:18:48.793.....DeviceFlags = 00000000
16:18:48.793.....DeviceString = Intel(R) HD Graphics 530
16:18:48.793.....DeviceID =
16:18:48.794.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A657E66B-917C-47AB-A656-4DD4F6EEC4E7}\0001
16:18:48.796...3.DeviceName = \\.\DISPLAY3
16:18:48.796.....DeviceFlags = 00000000
16:18:48.796.....DeviceString = Intel(R) HD Graphics 530
16:18:48.800.....DeviceID =
16:18:48.801.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{A657E66B-917C-47AB-A656-4DD4F6EEC4E7}\0002
16:18:48.803...Total number of monitors enumerated = 1
16:18:48.803...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
swamped1
234 Posts
0
January 1st, 2016 10:00
The error reported by Windows is unchanged - 0xC0262582 - which Microsoft identifies as "An error occurred while transmitting data to the device on the I2C bus."
The XPS has an HDMI port and a Thunderbolt3 (DP) port. You are using the HDMI in-port on the U3415. Instead of using the flaky HDMI port on the XPS, try connecting to the U3415 using a DisplayPort cable. You may need to get a USB-C to DP adapter, but this may be your best and only option for the time being.
(FWIW, I have a Zenbook with very similar hardware specs to your XPS 9550, and it too has HDMI issues forcing me to use the Thunderbolt port - seems to be a general Intel HD gen6 issue rather than specific to this or that make. Hopefully, Intel customers like Dell and Asus are all over Intel about this.)
Chris Klein
15 Posts
0
January 2nd, 2016 09:00
@swamped: Thanks for your final comment. If you would have mentioned that possibility earlier we could probably have saved some time ;)
This is ridiculous.
@Dell:
Why does Dell not communicate that?
Why do I / other users have to waste hours (probably days) to find that out?
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 2nd, 2016 09:00
I was not aware that Intel HD Gen 6 HDMI out had systemic issues. If true, then I think we would be seeing manufacturer more DDM issue posts with monitors that only had HDMI in ports.
swamped1
234 Posts
0
January 2nd, 2016 12:00
I didn't realize your XPS 9550 was Skylake based till I checked - its a fairly new offering, and I don't know if this is an issue that runs through all mobile Skylakes or not; it doesn't seem to affect Gen6 desktop platforms, and all I was doing was relating a similar experience with a hardware-comparable Zenbook.
I have no idea if Dell tests their mobile platforms specifically for compatibility with DDC/CI, but apparently not. The problem would show up if you were specifically using and testing software to control a monitor, which is bi-directional and very timing sensitive; but it wouldn't show up otherwise and wouldn't rise to the level of "systemic".
FWIW, I tested an NEC monitor with the HDMI on the Zenbook, and it works fine. But the NEC Naviset software - their equivalent of DDM - does *not* work at all, reporting "no DDC/CI monitors found". As with DDM, there are no problems using Thunderbolt/DP - just HDMI.
Chris Klein
15 Posts
0
January 3rd, 2016 06:00
@both: Many thanks again for supporting me.
I will try to get a USB C Thunderbolt to DP adapter and then test again.
@DELL-Chris M: Can you please tell the devs at Dell that DDM is not working on XPS with Win 10 w HDMI?
Thanks and best, Christian
Chazzydell
1 Message
1
January 7th, 2016 19:00
Chris I have the same dell xps 15 9550 2015 comp and dell u3415w monitor. I don't know anything about the Ddm issue you are using but the following might apply to you and we're not obvious to me:
1- if you updated your comp using a computer to computer cable, in my case the wormhole by j5 cable, which allows you to connect the monitors on your old and new comp and move the mouse between them, you need to delete the program and driver from programs as only one Displaysoft type driver at a time can be run. This allowed me to hook up my Aos 29 by hdmi when nothing else worked.
2- connecting the dell u3415w monitor by hdmi at work did nothing until I realized the monitor has buttons on the lower left front and if you play with them you will see that you have to select the input source, in this case to hdmi just like on a tv, it is not auto detected. This is simple and obvious but not so obvious and not in the quick start guide. Hope this helps.
Chris Klein
15 Posts
0
January 13th, 2016 11:00
I now have another issue that also is very annoying:
When the screen saver of Windows 10 is enabled that switches off the monitor after 10 min or so and it comes back from that always the HDMI audio (in my Dell u3415w) is gone. It is completely missing from device manager. Only the built in speakers are still there.
I have to put the notebook to standby and wake it up again for the HDMI audio to appear again.
Any help on that issue?
AleksandarGrbic
10 Posts
0
May 14th, 2016 10:00
Was this problem solved and if so, please share how ?
gnomik
12 Posts
0
December 19th, 2016 06:00
Hello Chris M,
I still have an issue when my GTX 960m just disappeared from the Device Manager and all of the apps runs under Intel HD one. Do you might have solution for this ?
Thanks in advance!