i had run a complete on board diagnostic test and the results was pretty ok. nothing goes wrong with both software and hardware.which is the next step to overcome the problem?
The fan needs to be replaced -- place a call to Dell support to have a warranty repair scheduled according to the terms of your warranty (onsite if you purchased onsite service; return to depot if that's what your warranty supports).
DELL-Akshatha M
2 Intern
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1.2K Posts
0
September 24th, 2015 20:00
Hi ALOXAZ,
Thank you for writing to Dell Community Forum.
Has there been any recent hardware or software changes done before this started?
To try to isolate if any hardware is causing this issue, please run the on-board diagnostics.
Please follow the instructions given the below link:
http://dell.to/1M2LIqy
Please post back any error codes or message.
Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell
aloxaz
1 Rookie
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4 Posts
0
September 25th, 2015 15:00
Hallo DELL-AKSHATHA M,
i had run a complete on board diagnostic test and the results was pretty ok. nothing goes wrong with both software and hardware.which is the next step to overcome the problem?
ejn63
9 Legend
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87.5K Posts
0
September 25th, 2015 15:00
The fan needs to be replaced -- place a call to Dell support to have a warranty repair scheduled according to the terms of your warranty (onsite if you purchased onsite service; return to depot if that's what your warranty supports).
DELL-Akshatha M
2 Intern
•
1.2K Posts
0
September 28th, 2015 06:00
Hi ALOXAZ,
Please private message us the service tag of the system.
Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell