Inspiron 14R (N4010) Doesn't Load Past Dell Splash Screen

Question

Even after installing a new hard drive (SSD) instead of the traditional hard drive, my computer gets stuck at the Dell splash screen. The loading bar gets about 2/3 of the way and then freezes. The weird solution I have found is that I turn my laptop on its left side and press really hard on the CD Drive (right where the button is with my entire hand) while I boot up the computer. Oddly enough when I do this the CD Drive makes a clicking noise and it goes past the splash screen and I am able to boot up with no problem. This is really annoying as it happens every time I boot up the computer. It is able to come in and out of sleep easily, but booting up the computer when it is shut down, this happens every time. I have tried discharging the static electricity that builds up by removing the battery and unplugging the AC adapter and holding down on the power button for 30 seconds and it never works. Has anyone had this issue that can resolve mine? I was going to open up the laptop today and find out what exactly is happening or what connection is being made when I press down on the CD tray but it would be much better and less of a pain to do that if someone could solve my problem. Thank you.

DELL-Hemalatha · Accepted Answer

Hi,

You can try take out the optical drive out and then power on the machine, this will give us an little idea as to what might be causing the problem, whether the motherboard connector or the optical drive itself.

Put back the drive again and try to power up.

Regards

DELL-Hemalatha · Answer

hiwe are awaiting your response

czevilblue · Answer

Can't believe I didn't think of this. Duh! Yeah, removing the CD tray worked and now my laptop is CD free as well as problem free. It's weird the CD tray caused that though.

Locked Topics – Laptops General

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