I have a thread called Win10 Wifi on Vostro 2520 Anyone? where I was getting help but all has gone quiet. What would you recommend I do re getting help installing a Dell driver?
If you want direct from Dell help, it's available by phone or chat from your computer -- however, if you post an exact description of the problem and the system model details, someone can likely help here - either a Dell rep or one of those of us who volunteer.
First would be to uninstall any network drivers already on the system. Then reboot -- there are two different drivers for that wireless card. One is for wifi, the other blutooth -- install the two drivers separately (rebooting between installs if prompted).
I like to suggest you disable the Anti-virus software and firewall before attempting to download the drivers from the Dell site. You should also check to see if Airplane mode is off as well.
I'm conscious of having two threads on the same subject - I was hoping my thread titled Win10 Wifi on Vostro 2520 Anyone? would give me the answer and this one was purely just the Dell Staff support issue. However, this is a virgin/clean install (I can easily go back via system restore) to the basic build. I have turned off the in-built windows firewall and still cannot install the 1704 wifi no matter what I try. Is there any possibility of getting Dell people who know how to install this driver to help me on the Win10 Wifi on Vostro 2520 Anyone? thread?
I've had a response on my main thread from Dell (DELL-Prajwal Sh) with some suggestions but now it has gone quiet. Is this what happens - how do I know 'what is happening'? Is somebody addressing/working on my issue or am I floating in hope? Again, apologies if this is not correct action - I'm new to Dell and Dell Support.
quarkrad
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February 4th, 2016 04:00
I have a thread called Win10 Wifi on Vostro 2520 Anyone? where I was getting help but all has gone quiet. What would you recommend I do re getting help installing a Dell driver?
ejn63
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February 4th, 2016 04:00
If you want direct from Dell help, it's available by phone or chat from your computer -- however, if you post an exact description of the problem and the system model details, someone can likely help here - either a Dell rep or one of those of us who volunteer.
ejn63
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February 4th, 2016 05:00
First would be to uninstall any network drivers already on the system. Then reboot -- there are two different drivers for that wireless card. One is for wifi, the other blutooth -- install the two drivers separately (rebooting between installs if prompted).
http://www.dell.com/support/home/us/en/19/product-support/product/vostro-2520/drivers/advanced
LSUFAN51
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February 4th, 2016 06:00
I like to suggest you disable the Anti-virus software and firewall before attempting to download the drivers from the Dell site. You should also check to see if Airplane mode is off as well.
quarkrad
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February 4th, 2016 07:00
When the laptop reboots windows puts it's own drivers back. If I undelete again and reboot in safe mode windows again puts drivers back in.
LSUFAN51
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February 4th, 2016 07:00
Win10 Wifi on Vostro 2520 Anyone?
en.community.dell.com/.../19670133
quarkrad
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February 4th, 2016 07:00
Airplane mode is off and I have downloaded drivers from another pc with virus guard on it.
LSUFAN51
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February 4th, 2016 07:00
How about the firewall ? If you haven't, type Firewall in the Cortana bar.
quarkrad
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February 4th, 2016 08:00
I'm conscious of having two threads on the same subject - I was hoping my thread titled Win10 Wifi on Vostro 2520 Anyone? would give me the answer and this one was purely just the Dell Staff support issue. However, this is a virgin/clean install (I can easily go back via system restore) to the basic build. I have turned off the in-built windows firewall and still cannot install the 1704 wifi no matter what I try. Is there any possibility of getting Dell people who know how to install this driver to help me on the Win10 Wifi on Vostro 2520 Anyone? thread?
quarkrad
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February 5th, 2016 23:00
I've had a response on my main thread from Dell (DELL-Prajwal Sh) with some suggestions but now it has gone quiet. Is this what happens - how do I know 'what is happening'? Is somebody addressing/working on my issue or am I floating in hope? Again, apologies if this is not correct action - I'm new to Dell and Dell Support.
ejn63
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February 6th, 2016 07:00
Did you install the Intel chipset driver BEFORE trying to install the wireless card/bluetooth driver?
LSUFAN51
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February 6th, 2016 10:00
:emotion-2:
Bump....
quarkrad
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February 7th, 2016 00:00
Yes - clean install (again). Installed chipset drivers (win 10 autoinstalls it's own wifi and bt drivers). Uninstalled wifi and bt drivers via device manager then tried to install 1704 driver. Failed.