2 Intern

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1.2K Posts

February 9th, 2016 03:00

Hi 2gs,

Thank you for writing to Dell Community Forum.

We see that you have tried most of the doable steps.

Does the light on the charger stay on when it is plugged into the system?

Please private message us the service tag of the system in discussion.

Kindest Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

10 Posts

February 9th, 2016 14:00

Yes, the light on the charger stays on when plugged in (it is not the DC-input jack at fault, or charger; I get the same symptom with the fully charged battery).


Sent you my service tag.


I phoned in just now and was told there is no out of warranty support whatsoever. Dell will not repair it, nor can they sell me a replacement motherboard. In fact they cannot even advise me what the issue is, should I wish to repair it myself. Rather disappointed to say the least, hope you can be of more assistance than the phone support I just received.

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