U2715H, 3 months of use, dark pixel defect

Question

I am utterly disappointed. I have changed from my ViewSonic VX2450wm, which I have used for 5 years without any dead pixels, to Dell UltraSharp U2715H, because I have heard plenty of good from friends about UltraSharp monitors, and I would need a 27' @ 1440p for work purposes. However, to my disappointment, I found a dead pixel just 2 days ago. I have a case number opened,  . I understand the policy of Dell's Premium Panel Guaranteed perfectly, and the various customer support and technical support have already informed me that, that 1 dead pixel isn't good enough for an exchange. I just feel cheated, that I have sold off my dead pixel-free 5-year old ViewSonic monitor, and paid a bomb for the supposed premium Dell UltraSharp U2715H, only to get a dead pixel after < 3 months, and have to live with it until this monitor dies.

DELL-Chris M · Answer

A stuck dark pixel can sometimes be exercised to correct it. First, run the U2715H LCD Conditioning, page 43, in the monitor OSD (On Screen Display) -Others for 15 minutes to see if it corrects it. If not,
* Download/save smartUDPixel.exe to your windows desktop
* Turn off all Windows power management and screen savers
* Run the software
* Click and drag the blinking box to cover the pixel
* Let it run for 15 minutes to see if it can unstick the pixel

ch33kster · Answer

Hi Chris, Thank you for your suggestion. It is definitely more constructive than the ones given to me by the Singapore Technical Support Team. Will try it out and let you know the outcome.

ch33kster · Answer

btw Chris, what do I do, if smartUDPixel doesn't work?

ch33kster · Answer

But why 6 or more? Isn't 1 enough to prove that it is faulty? Will extending the runtime to 30min fix the issue for sure? If not guaranteed, are there other solutions I can try?

DELL-Chris M · Answer

I would extend the time it runs to 30 minutes. But from a warranty point of view, they were correct. To justify a monitor exchange, the monitor would have to show 6 or more dark pixel defects.

DELL-Chris M · Answer

Because that is policy Dell engineering dictated. Nothing is for sure concerning bringing back a stuck pixel. Those are the only one I know.

ch33kster · Answer

the dark pixel is still there.

Didn't work. Kept it on for a good 40minutes.

Disappointed with Dell's product. Paid a bomb for something defective, and sold off a perfectly free of dead pixel monitor. Well done to self.

ch33kster · Answer

Dell has decided to make a 1-to-1 exchange for me, but only for a refurbished monitor.

I paid S$799 for a refurbished monitor -.-

I understand the policy of the monitor being > 30 days old, thus I am only eligible for refurbished, but the thought of selling a perfectly dead-pixel free 24" monitor to something more premium UltraSharp with 1 dead pixel after < 3 months of use just stings.

Monitors

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