400/400 is not stock 9800 pro speeds it is 380/680 or 380core 340x2=680 memory speed. also the speeds you reported sound closer to stock non pro 9800 which is 325core 300x2=600memory. are you sure you just didnt order a non pro 9800? if you ordered a pro, contact dell about the problem. you could try using a 3rd party utility like powerstrip and achieve stock speeds. if however you get artifacts at stock speeds then you certainly dont have a 9800pro.
If you have the non-pro (as suggested by Dan), then you might want to check out Duhvoodooman's article on how to convert your 9800 np to pro :
http://duhvoodooman.com/9800NP/9800conv_1.htm. Bob is a knowledgeable member of this community, and I recommend you at least take a look at this article to see if you can actually convert to Pro speeds. Also, even if you don't have a 9800 pro, you still have one of the fastest cards out there.
I read through that article you linked me to. I don't really think that applies, since Windows / everything else already detects the cards as a 9800 Pro, it's just that the clock speeds don't match that description.
Windows seems to detect pretty much ALL of the 9800 cards as "Pro's", but what matters is the core and memory clockspeeds. 324/290 are the non-Pro speeds. So you either need to get on the phone w/ Dell and have them replace the card with the version you paid for (I assume you're SURE you bought the Pro?), or start overclocking. However, it is not necessarily true that a non-Pro card will reach Pro or XT speeds, since the core and memory in these cheaper cards may not be capable of making those frequencies w/o undesirable behaviors (visual artifacts, "kickouts" to the desktop from 3D apps, system freeze-ups). Personally, I'd start w/ the call to Dell....
I'm almost positive that I ordered a Pro card but have since lost the original order information (machine was ordered October 2003).
As far as BIOS flashing goes, I don't have a floppy drive in the machine because I just use a USB 2 flash drive for that sort of thing and didn't see the need to pay for one, so it appears that my only options are to call Dell or try overclocking in some other way.
If you'd like to send me some instructions, my e-mail address is: awarofka@scifience.net Thanks!
Message Edited by Scifience on 04-20-2004 05:23 PM
if you ordered a 9800pro do as duhvoodooman and i said. contact dell. do not flash the bios or anything like that. if you ordered a pro you should get a pro.
All three of the video cards 9800, 9800Tx, 9800Pro use the R350 name. They just have different core/memory settings. Private message me your 4600 service tag number and I can look up your system.
The invoice states your system shipped with video card part #6T996 Radeon 9800. That video card isn't the Pro. Based on the price on the invoice, you were not charged for the Pro.
In this case, it's more a matter of convincing the parents that I really need to spend $500 that could be saved for college on a "game card" as my mom calls it.
dan39
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April 20th, 2004 04:00
Tank4ever
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April 20th, 2004 14:00
Scifience
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April 20th, 2004 20:00
Scifience
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April 20th, 2004 21:00
duhvoodooman
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April 20th, 2004 21:00
Windows seems to detect pretty much ALL of the 9800 cards as "Pro's", but what matters is the core and memory clockspeeds. 324/290 are the non-Pro speeds. So you either need to get on the phone w/ Dell and have them replace the card with the version you paid for (I assume you're SURE you bought the Pro?), or start overclocking. However, it is not necessarily true that a non-Pro card will reach Pro or XT speeds, since the core and memory in these cheaper cards may not be capable of making those frequencies w/o undesirable behaviors (visual artifacts, "kickouts" to the desktop from 3D apps, system freeze-ups). Personally, I'd start w/ the call to Dell....
Scifience
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April 20th, 2004 21:00
I'm almost positive that I ordered a Pro card but have since lost the original order information (machine was ordered October 2003).
As far as BIOS flashing goes, I don't have a floppy drive in the machine because I just use a USB 2 flash drive for that sort of thing and didn't see the need to pay for one, so it appears that my only options are to call Dell or try overclocking in some other way.
If you'd like to send me some instructions, my e-mail address is: awarofka@scifience.net Thanks!
Message Edited by Scifience on 04-20-2004 05:23 PM
Scifience
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April 20th, 2004 21:00
It is listed there as:
Card (Circuit), GRPHC, 128MB, R350, Dimension
Does that mean Pro or NP?
dan39
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April 20th, 2004 21:00
dan39
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April 20th, 2004 23:00
DELL-Chris M
Community Manager
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April 21st, 2004 15:00
All three of the video cards 9800, 9800Tx, 9800Pro use the R350 name. They just have different core/memory settings. Private message me your 4600 service tag number and I can look up your system.
Scifience
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April 21st, 2004 16:00
Thanks, Chris. I sent you a PM. :)
DELL-Chris M
Community Manager
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April 21st, 2004 16:00
The invoice states your system shipped with video card part #6T996 Radeon 9800. That video card isn't the Pro. Based on the price on the invoice, you were not charged for the Pro.
dan39
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April 21st, 2004 17:00
Scifience
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April 21st, 2004 19:00
Update:
Tried overclocking the card using PowerStrip to 380/340. Resulted in artifacts when running 3DMark, so I set it back to the original speeds.
It looks like I'll just have to use this as an excuse to buy an X800 or GeForce 6800, hehe.
Scifience
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April 21st, 2004 19:00
No, not married. I'm only 14.
In this case, it's more a matter of convincing the parents that I really need to spend $500 that could be saved for college on a "game card" as my mom calls it.