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Dell Inspiron 17R 7720 : All my exe stops working
Hello,
When I turn on my computer, all my executables will stop working after like 5 minutes, even if i don't do anything on the computer. However music still runs and the mouse cursor still moves.
Sometimes it says pme that microsoft windows stopped working
I didn't notice any weird noises from my hard drive, but when I run diagnostic, i get the famous Error Code 2000-0142
Windows 10
dell inspiron 17r 7720
intel 7
geforce 650M
What can I do ?
ejn63
9 Legend
9 Legend
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87.5K Posts
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May 28th, 2016 04:00
You need to replace the hard drive, which has failed. Then reload the operating system from the Dell recovery media you hopefully made (or download a copy of Windows 10 TH2 from Microsoft and reload the OS manually).
Once that's done, the issue will be taken care of - the errors you see are all from the faulty hard drive in the system.
You need a new, 2.5" 9.5 or 7 mm hard drive, hybrid drive or solid state drive.
DELL-Rishi
2K Posts
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May 28th, 2016 16:00
Hi SWURDERER,
As advised by ejn63, the HDD has failed and needs to be replaced.
If you have important data, restart the system in safe mode and manually back up any data possible - see this link - http://bit.ly/1LHcO2c
If the system is under warranty, write me a private conversation with the service tag, your contact details. If there is no warranty, then you could request for a quote for a paid service call - contact our team here - http://dell.to/1vnT6CQ
You would need the OS media. If there is no warranty, then you could order the media as well - link above.
Keep us updated.
KenmathisHD
11 Posts
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May 29th, 2016 09:00
Sadly, as stated by the other two, your hard drive is toast. How much space do you have on the drive? If it's not a huge drive then you can move over to a Solid State 240Gb for like $60 which isn't too bad, less likely to fail than the standard Hard Disks. Also if you go to your local computer store you can ask for a kit to transfer data from a hard drive via USB, I think they're in the $20-$60 range but I haven't checked. Seeing as the drive is still loading up you shouldn't have a problem transferring your files, though whether or not they've been altered or compromised by the drives failure I can't really say, it's a hit and miss on what files are good and what's not