There’s no match for that Service Tag or Express Service code

Question

Hi I recently purchased a Dell Inspron 7559 laptop. It arrived on the 31st August. The issue I have is that the service tag is not recognised on the Dell site. I get the following message when I enter the service tag: - There’s no match for that Service Tag or Express Service code. Retype the code or select your product below. Allow 48 hours for new devices to register on our site. It's been well over 48 hours since the machine was registered. Please help. Many thanks.

DELL-Rishi · Accepted Answer

Hi BINHNANG, Kindly send me a private message with your contact details. Also, attach a copy of the invoice for us to review. Let us know if you have any other queries.

ejn63 · Answer

If the system was purchased from Dell, it can take a week or two for a new service tag to show up in the database.

If the system was purchased elsewhere (at retail or from a third party, Amazon, EBay etc.), contact the seller for information.

stevie0674 · Answer

Thanks for clarifying that. I shall be a bit more patient and wait until next week. Hopefully it will be recognised then. Thanks for your help.

ejn63 · Answer

The other thing -- if this was purchased other than in the USA, be sure you're using the Dell support site in the country of purchase - not support.dell.com -- to look up the service tag.

DELL-Rishi · Answer

Hi STEVIE0674,

Does the service tag reflect now?

If not, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records and include a copy of the invoice and I shall get this checked.

Let us know if you have any other queries.

binhnang · Answer

Im Live Vietnam. I bought a 01 Dell Precision Laptop M5510 on Ebay for the Service Tag and Express code . But when I checked on the home page of Dell, is error 500 "There's no match for that Service Tag, Express Service code, or Serial Number . Please try again or browse for your product. New devices 48 hours sewing need to register on our site " I do not understand why?

Please help me this problem.

Many thank!

binhnang · Answer

Im Live Vietnam. I bought a Dell Precision Laptop M5510 01 on Ebay for the Service Tag and Express code . But when I checked on the home page of Dell, is error 500 "There's no match for that Service Tag, Express Service code, or Serial Number . Please try again or browse for your product. New devices 48 hours sewing need to register on our site " I do not understand why?

Please help me this problem.

Many thanks!

binhnang · Answer

Dear DELL_Rishi; I wrote email to you. Thank!

DELL-Rishi · Answer

Hi BINHNANG, I have responded to your private message.

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