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6400 laptop won't connect to internet via ethernet
My laptop's ethernet connection isn't working. When plugged in, the lights on the port are lit as normal, but the icon showing wireless connections is shown. Wifi still works but I prefer to use ethernet as wifi is sometimes slow. Ethernet still won't work when using a docking station and plugging the ethernet cable that way. The device manager says the driver is working properly and I downloaded a new driver from the Dell site and it still won't work.
DELL-Jesse L
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May 18th, 2016 07:00
TSP90,
Click the link below to choose your OS and then choose Wired Networking. The information will help resolve the networking issue using wired network. You may need to setup your wired network again.
Dell Networking and Wireless Support Center
TSP90
16 Posts
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May 19th, 2016 07:00
Windows Network Diagnostics says both the Ethernet and Wifi adapters are experiencing problems. It doesn't elaborate on what kind of problems. When I select a Wifi network, it says there's limited connectivity. I usually don't use Wifi and believed that it would work but it's not. I am certain there's nothing wrong with my network.
internalvoice
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May 19th, 2016 13:00
I used to have this problem with my old 6400 on win XP.
I used to solve it by downloading new drivers, uninstalling all the drivers and associated software for managing the wireless networks, then rebooting & re-installing the drivers only, dont use the dell network manager if it installs bundled with the driver remove it from the program mannager & let windows use its built in network manager.
That always worked for me, seems to be a bug with the software/driver on windows xp.
DELL-Jesse L
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May 20th, 2016 09:00
TSP90,
You could uninstall the drivers and reinstall them to see if that will work better. You also may router and modem.
LostDell
17 Posts
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May 22nd, 2016 14:00
I had same problem. mine was I tried using an rj11 cable, regular phone connectors instead or rj45 Ethernet connectors. the rj11 will fit and seem ok, but trust me, as soon as I used correct connectors, ta da. just a thought.