XPS-13 BIOS update 9343A09.exe: Is it A09 or A10?

Question

At Dell.com, I check for updates for my XPS-13; it says I need BIOS update 9343A09.exe.  Description on dell.com say 'version A10'; when I run the file it says version A09.  It installs successfully and reboots.  However, returning to dell.com, support site says I still need it (in other words, dell.com is not detecting the successful installation of whatever version this BIOS is).

xevox · Answer

I'm pretty sure it's A10, just labelled incorrectly. Not the first time i've had this on my 9343 though. Had a couple of drivers showing as needing tan updated despite having already installed the update.

Philip_Yip · Answer

After installing the BIOS update. Log into your system and press [Windows] and [ r ] and type in msinfo32 and press [Enter]. Let us know what the BIOS version and the SMBIOS version is.

Philip_Yip · Answer

Looks like the file is really A09 then. Let me ask my Dell contacts to check this issue.

AlohaBill77 · Answer

Dell.com support site still shows that I need this BIOS:

Dell XPS 13 9343 System BIOS

XPS 13 9343 A09 BIOS

Fixes & Enhancements

1.Fixed CPU capped at 0.48GHz after resume from sleep with dell power companion.

2.Fixed touchpad may sometimes freeze in Setup and OS.

3.Fixed G/g password not response in BIOS setting issue.

4.Update suspend/resume protections

Version

Version A10, A10

Category

BIOS

Release date

30 Aug 2016

Last Updated

30 Aug 2016

AlohaBill77 · Answer

BIOS version/date: Dell Inc. A09, 8/29/2016 SMBIOS version:  2.8

QPR_FC · Answer

Any update on the incorrect BIOS file available for download on Dell website A09 (file) v A10 (description) ?

Jimybell · Answer

I can't believe this still hasn't been fixed.  *** Dell?

AlbertasBeef · Answer

I am also stuck at this BIOS update.  This is of course right after warranty expires.

ej76az · Answer

still busted

Rick King · Answer

Dell needs to QC there update roll outs to make sure that they change the associated update files from the previous update. When will companies realize that their customer base is their best quality control and should provide a means to receive that input. 3rd world technology is frustrating. Time for Apple.

Zoide · Answer

Any news, Philip?

Philip_Yip · Answer

Got told Dell were looking into it but still haven't heard anything else about it.

jrbedford · Answer

I'm having the same experience with this BIOS update. Both the "Dell SupportAssist" and "Dell Update" apps have the same issue.

Similarly, SupportAssist also tells me over and over that I need to update my "Chipset - Intel Management Engine Components Installer Drive" no matter how many times I install it.

frydiggy · Answer

Ya I'm in the exact same boat as everyone else here.

QPR_FC · Answer

Now I'm having Dell Update continually popping up on screen suggesting that I install Bios A10.

If I proceed then it downloads and installs A09 and immediately after reboot, it suggests that I install Bios A10......so it's just looping and driving me crazy.

I'm also having the 'Chipset - Intel Management Engine Components' message to update when it already is installed - this is Support Assist and not through the Dell Update though, so not as annoying and in my face.

Dell really needs to get their act together and fix this up. Their reputation in my view is diminishing.

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