Being disconnected by Dell employees?

Question

I've called DELL over the last week to get help replacing rubber 'feet' on a xps13 bought directly from dell. Only a huge headache ensued. Is anyone at dell capable of providing meaningful customer service here? I really want to believe there are good people at Dell.  There appears to be some issue with my service tag, and I get a huge runaround from employees to call a different number, and everyone wants to transfer me to a different dept. Whenever I ask to speak to a manager the line goes silent and I realize I've been disconnected. Because I am stubborn I tried this 8 times and was disconnected 7 times. Finally I spoke to a manager, who merely gave me a different number to call. I tried on chat too, with the same result.  I've wasted many hours and have built up immense frustration, both online and on chat. Honestly, I I have never felt so mistreated or powerless as a customer dealing with any other company. All I'm asking for is assistance to buy/replace rubber bumpers on the bottom of my laptop.

yshirazi · Answer

Thanks a million for your response.  I will follow up as suggested :)

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