4 Operator

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6.5K Posts

December 26th, 2016 08:00

Please click on 'System Restore'....

4 Operator

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6.5K Posts

December 26th, 2016 08:00

:emotion-2:

I'm assuming the image is windows automatic repair ? If yes, click on 'Advance Options', see image below:

4 Operator

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6.5K Posts

December 26th, 2016 08:00

4 Operator

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6.5K Posts

December 26th, 2016 08:00

3 Posts

December 26th, 2016 20:00

I think I did that but it doesn't work?

4 Operator

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6.5K Posts

December 27th, 2016 06:00

Run Dell F12 Preboot Diagnostics tool to check the hardware on computer. Please follow steps below:

1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).

2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. After quick tests, click on hard drive and run Thorough Test mode. Report back any error code. Please click on link below:

Running Dell F12 Preboot Diagnostics - YouTube

4 Operator

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6.5K Posts

December 28th, 2016 07:00

Any updates ? You're able to run the diagnostic tool on system? :emotion-2:

3 Posts

December 29th, 2016 04:00

I did run it but no error show up?

4 Operator

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6.5K Posts

December 29th, 2016 08:00

If none of the steps work, I suggest you purchase a 16GB flash drive from your local (Walmart) store. I do recommend SanDisk Cruzer Glide flash drive. In the link below, download Dell Windows Recovery Image from another computer to reinstall windows 10.

Dell Windows Backup Media and Recovery Options | Dell US

EDIT:

4 Operator

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6.5K Posts

December 29th, 2016 08:00

BLSp33dy wrote: I " think " I did that but it doesn't work?

:emotion-2:

If I am reading you correctly, you were able to into the 'Advanced Option screen' and try to run System Restore, but it did not work, correct ? If you're able to boot into Advanced Options and see Troubleshoot screen again then I suggest you run the 'Reset This PC', see image below:

4 Operator

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6.5K Posts

December 29th, 2016 09:00

4 Operator

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6.5K Posts

December 29th, 2016 09:00

Or.....

Watch video in link below.

How to Create A Bootable Windows 10 USB Drive

4 Operator

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6.5K Posts

December 29th, 2016 09:00

Dell Knowledge Base / How to create and use the Dell Windows recovery image

After you download the Windows recovery image file, follow these instructions to create a bootable USB drive or DVD, copy the recovery image onto your bootable media, and then use the media to reinstall Windows on your Dell device.

Read more in link below.....>>>>>

How to create and use the Dell Windows recovery image ...

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