Price changed on me when I checked out

Question

I recently went to order some toner for my Dell printer. The website showed a Dell price of $9.99.  When I went to check out, the price of the toner showed $59.99 I tried the customer service chat and the agent told me:  'I know the offer is really good however promotion may change without prior notice.We make sure you will get the correct price through check out.' I'm curious how long this will last  http://www.dell.com/en-us/shop/accessories/apd/593-bbos?c=us&l=en&s=dhs&cs=19&sku=593-BBOS%22 I am thoroughly frustrated. Wish I would have known about the promotional pricing, would have made sure to make my purchase then. But, in reality, seems like a big scam.

DELL-Fuzail M · Answer

Hi lohertz,

Thank you for reaching out to us on Dell Community Customer Care Board regarding the toner pricing.

We have notified our Marketing team to have this looked in to. The check-out price holds good on purchases made through the website.

Regards,

Fuzail

lohertz · Answer

its interesting because when I use the search box to look up the part number on my toner, the first item to appear is the toner that is $9.99 search: 593-bbos

DELL-Fuzail M · Answer

We do apologize for any inconvenience caused. Our marketing team have been notified  and this shall be resolved. Regards, Fuzail

Customer Care

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