4 Operator

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20.1K Posts

May 20th, 2017 12:00

Laptops must have Dell customized drivers especially chipset drivers and since there are none for windows 7 for your model, reinstall windows 10.

9 Legend

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87.5K Posts

May 20th, 2017 13:00

Even if you somehow get 7 installed, it won't update - Microsoft has blocked Windows updates for 7th generation CPU systems such as this one.  And as the second link shows, Dell doesn't support 7 on these either.

In the Windows world, with Kaby Lake and Ryzen CPUs, it's 10 or nothing.

Here's Microsoft's statement

support.microsoft.com/.../the-processor-is-not-supported-together-with-the-windows-version-that-

and here's Dell's:

www.dell.com/.../microsoft-windows-operating-system-support-for-intel-kaby-lake-processors

2 Posts

May 21st, 2017 12:00

is there really no other ways to get the drivers other than reinstalling windows 10??

9 Legend

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87.5K Posts

May 21st, 2017 14:00

See the links above - Kaby Lake CPUs (7th generation) support Windows 10 only - nothing older.

If you must use Windows 7, return the system and re-order one with the older Skylake 6-th generation CPU - these are the last Intel CPUs that support Windows 7.

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