M6800 How to install fingerprint reader ??

Question

Hy, my system details are: Dell Precision M6800 + Windows 7 Pro X64 I had a painful and finally successful installation  of the fingerprint reader and controlvault about one year ago, using the following in this order: Dell Data Protection | Security Tools-1.6.1.1055 Dell ControlVault Driver_94KTC _A18_64b_ZPE Dell ControlVault Firmware_WJ0XJ_A38_ZPE Now I had to reinstall my system and I tried to use the updated drivers: Dell Data Protection| Security Tools 1.10.1.16 Dell ControlVault Driver WDRHG_WN64_3.3.14.68_A19_01 Dell ControlVault Firmware GDFGW_3.3.15.0_A40_ZPE When I finish installing the ControlVault Driver, in Device Manager/Biometric devices, the fingerprint sensor has a yellow triangle. Moreover, when I try to update the firmware (ushupgrade.exe), I get the following message: This program will update the ControlVault firmwarefrom 3.0.304.0 to 3.4.10.0. Once started, do not interrupt process. Going to stop Host Services. Going to stop Host and DCP tasks. Checking current ControlVault status.Found ControlVault Chip Type: 5882 B0 CustID 1ERROR: Missing files necessary for complete firmware update.ERROR: Could not update ControlVault firmware.Obtain complete firmware update package and try again. All I ask for is a clear and straight forward way to install this *** fingerprint sensor. I used to use it a lot in the past, as quick login, but now it just drives me crazy knowing that I can't use it anymore. Thank you very much.

robert p · Accepted Answer

Apologies for the bad link. Here you go: www.dell.com/.../drivers-help

derei · Answer

UPDATE: I tried updating the ControlVault Driver (NOT firmware!!) using Precision Optimizer Application, instead of manual installation. It rendered my Fingerprint Sensor unusable by messing-up with the driver. The problem is that windows sees the driver up to date, even if I have the yellow triangle. And again, the ControlVault Firmware cannot be installed (says the package is incomplete)

robert p · Answer

Hi derei, Thanks for posting. Here is information on how to update the Dell Control Vault: http://dell.to/2gpczF8

derei · Answer

Thank you very much Robert . Anything to take care of in special? Like installation order, or prerequisites? Something that could mess my installation up and send me back to ground zero Cheers.

robert p · Answer

For help on using the information on that page, please visit Driver Help and Tutorials: www.dell.com/.../drivers-help

derei · Answer

Thank you again for the response, Robert. Please check the link you sent me... seems the page doesn't exist (anymore). See attachment Maybe you can provide updated link?Thanks.

robert p · Answer

Apologies for the bad link. Here you go: http://dell.to/2gqLoty

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