For future reference, it greatly helps other people help you if you include your system model and operating system. I'm assuming the latter is Windows 7 based on the screenshot (and since everything newer has native USB 3.0 support), but the only hint of your system model is the partially chopped off Service Tag in your screenshot. It looks like the support.dell.com site is having issues as I write this though, so even if I guessed it correctly, I wouldn't have a way to send you a link to the driver -- although that probably explains the Dell Detect application not working right now. But fyi if the site starts working, even if Dell Detect still doesn't work, just click the "Find it myself" tab shown in your screenshot and choose your OS. The USB 3.0 drivers will probably be under the Chipset section, but they'll be clearly labeled wherever they are. You can just click "Show all" and then search the page for USB.
hey thanks man I installed that driver and now all my usb ports work. dell should make it clearer that this is a mouse driver cause before, my mouse would light up while booting but die before password option. and it would charge my phone but the phone folders wouldn't open
I still have a yellow sign in device manager next to SM Bus Controller. im not sure what this is or if I need it. do you have a driver the SM Bus Controller too?
Yeah, it looks like entering your Service Tag filters a lot of important drivers out on that site. That's a bug on Dell's side and it's why I usually only select my system model rather than entering my Service Tag. If you want to see the full list of drivers, you can do that here, but honestly if you just get the Dell Update application under the Applications category, it should find the other drivers you need. That SMBus controller is probably something that would be handled by a driver under the Chipset category.
jphughan
9 Legend
•
14K Posts
0
August 13th, 2017 18:00
Ok, the site is back. R305170 appears to be a touchpad driver. The USB 3.0 driver is here: www.dell.com/.../DriversDetails
jphughan
9 Legend
•
14K Posts
0
August 13th, 2017 18:00
For future reference, it greatly helps other people help you if you include your system model and operating system. I'm assuming the latter is Windows 7 based on the screenshot (and since everything newer has native USB 3.0 support), but the only hint of your system model is the partially chopped off Service Tag in your screenshot. It looks like the support.dell.com site is having issues as I write this though, so even if I guessed it correctly, I wouldn't have a way to send you a link to the driver -- although that probably explains the Dell Detect application not working right now. But fyi if the site starts working, even if Dell Detect still doesn't work, just click the "Find it myself" tab shown in your screenshot and choose your OS. The USB 3.0 drivers will probably be under the Chipset section, but they'll be clearly labeled wherever they are. You can just click "Show all" and then search the page for USB.
gold9er2
23 Posts
0
August 14th, 2017 13:00
hey thanks man I installed that driver and now all my usb ports work. dell should make it clearer that this is a mouse driver cause before, my mouse would light up while booting but die before password option. and it would charge my phone but the phone folders wouldn't open
I still have a yellow sign in device manager next to SM Bus Controller. im not sure what this is or if I need it. do you have a driver the SM Bus Controller too?
jphughan
9 Legend
•
14K Posts
0
August 14th, 2017 13:00
Yeah, it looks like entering your Service Tag filters a lot of important drivers out on that site. That's a bug on Dell's side and it's why I usually only select my system model rather than entering my Service Tag. If you want to see the full list of drivers, you can do that here, but honestly if you just get the Dell Update application under the Applications category, it should find the other drivers you need. That SMBus controller is probably something that would be handled by a driver under the Chipset category.