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At the front of computer, does LED light show white or amber?

Inspiron 15-5567 Specifications

Also,

Check status of AC adapter and battery in the BIOS setup.

1. Power off computer.[ make sure AC adapter is connected to computer].

2. Power on computer, quickly start tapping F2 key continuously. You should be in the BIOS now.

Under the main tab, look for the option that says "AC adapter type". If the AC adapter type says Unknown or None then it's most likely a problem with the adapter. Note: You can wiggle adapter while checking it in the BIOS.

Under Advanced tab, look for Battery Health, it should say "Battery Is Performing Normally". If it says any other message then it's a problem with the battery and most likely needs to replace with a new battery.

this what i found in bios - did not find any thing else - be happy for suggestions up to this

i did nor find as it written ac adapter type

and  Battery Health in bios

just this

Or.....

Right click the windows icon at left bottom of taskbar:

I have a few more suggestions:

Please type Troubleshooting Control Panel onto search box, click "View All ', and then "Power", see image below. Please run other tools as mark.

According to the image, it appears the battery is good. Just to make sure the system didn't disable the battery, I like to suggest you check 'desktop mode' in Battery Meter or Windows Mobility Center to make sure it's disable. Please right click the battery icon on taskbar, and then click desktop mode, see image below.

i am trying to find the desktop mode if i find it i belive all be ok for now i am stuck i do not find it

Uninstall and reinstall ACPI - Compliant Control Method Battery. Please follow steps below:

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Lastly.....

If none of the troubleshooting steps fix the problem, then I suggest you contact Technical Support in link below:

www.dell.com/.../Contact-Information

yoqua wrote: " i have the laptop 4 days "

Please keep in mind, you have 30 days from invoice date to return it and then order a new one. If this a software issue, you also have 30 days of software support.

Dell / U.S. Return Policy:

www.dell.com/.../us-return-policy

Please click on link below and expand Application. You'll see Dell Quickset Application, please update it.

www.dell.com/.../drivers

After you updated Quickset App, type Power Options Control Panel onto {Cortana] search box, and then click on 'Desktop mode battery charge'.

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yoqua wrote: " i have the laptop 4 days "

If updating Quickset App doesn't fix the problem then I strongly suggest you return laptop to Dell or from the store which you purchased it. You shouldn't be doing a lot of troubleshooting on a brand new computer.