hi

thanks for all - this what I get after install it - I am in windows 10 home

I also wrote to dell and few managers there hope some one will answer me

if nothing go tomorrow I will give the computer back

hi

thanks for all - this what I get after install it - I am in windows 10 home

I also wrote to dell and few managers there hope some one will answer me

if nothing go tomorrow I will give the computer back

Any updates? You managed to fix computer or return it?

Hi yoqva,

We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.

1. Start the computer by pressing the power button.

2. Press the F2 key 2-3 times
you will now be on the BIOS screen.

3. Under the Main Tab look for the option that says AC Adapter Type
If the Adapter Type says Unknown or None with the adapter plugged in.

4. Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.

Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues

http://dell.to/1hAPOXr

Please let me know the findings.

hi

in bios there no place it say adapter type

I found just place it written ac- 65 W AND PIC OF BATTERY  written down it idle and health excellent

no other thing on bios I found on battery

the battery is good as it look like I made on weekend battery test and it said no problems in battery

without power connect the computer does not work

If you are using a AC cable that did not come with the computer (one for another Dell, for example), the battery may not charge even though the computer can receive power through the AC connection. My XPS 14Z does this for example, on one occasion I forgot my adapter at home and borrowed an adapter from a co-worker who had a more recent Inspiron model to recharge the computer. The computer would work, but the battery would not recharge, so as soon as the adapter was removed the computer would shut down due to loss of power.

Make sure that you are using the proper AC adapter.