I've located the two orders you've placed. One on 11/28 then again on 12/2. Unfortunately both of these orders are on hold. If you need additional information, please contact me privately. Thanks.
I cancelled both orders. I had to say speak to a customer service representative even though the automated system doesn't suggest as an option. Every automated option failed to see my purchase ID in the system.
I was told I would receive a confirmation email on the order cancellations, but have yet to receive it, so I'm going to take it on faith.
It may be a while before I order off Dell's site again for products, because it was that bad of an experience.
The order cancel line I was recommended was 1-800-247-2076, and again request to speak to a customer service rep if your purchase or order number is not found in Dell's system.
robert p
4 Operator
•
9.4K Posts
0
December 5th, 2016 03:00
Hi aruber,
Thanks for posting.
I've located the two orders you've placed. One on 11/28 then again on 12/2. Unfortunately both of these orders are on hold. If you need additional information, please contact me privately. Thanks.
adamATC
2 Posts
1
December 5th, 2016 12:00
I cancelled both orders. I had to say speak to a customer service representative even though the automated system doesn't suggest as an option. Every automated option failed to see my purchase ID in the system.
I was told I would receive a confirmation email on the order cancellations, but have yet to receive it, so I'm going to take it on faith.
It may be a while before I order off Dell's site again for products, because it was that bad of an experience.
The order cancel line I was recommended was 1-800-247-2076, and again request to speak to a customer service rep if your purchase or order number is not found in Dell's system.